[Hiring] Registered Nurse @Capitol View Transitional Care Center

Role Description

HealthPartners is hiring a CareLine Registered Nurse. The CareLine RN is responsible for and given necessary authority to provide nursing services via telephone, according to HealthPartners CareLine philosophy, policies and procedures.

• Make independent nursing diagnoses and develop plans of care based on patient assessment.
• Delegate nursing tasks when appropriate.
• Create and implement plans based upon patient's need.
• Act as a resource for other staff.

Qualifications

• Graduate of an accredited School of Nursing.
• Current RN licensure in Minnesota.
• Current RN licensure in Wisconsin within two months of hire.
• Minimum of 3 years full-time experience in areas such as Pediatrics, Critical Care, Emergency Room, Public Health Nursing, OB-GYN or as a Nurse Practitioner.
• Typing skills, 30 w.p.m. and computer skills preferred.

Requirements

• Ability to sit or stand for prolonged periods at a time.
• Must possess speech, hearing and sight skills to perform the functions of the position.
• Manual dexterity required.
• Must be able to speak, read and write English proficiently.
• Particular positions may have lifting requirements.

Accountabilities

• Nursing Process:
  • Must be able to demonstrate effective written and verbal communication skills in each process by complete documentation for medical record purposes.
  • Assess patient’s needs.
  • Make appropriate and independent / collaborative decisions for selecting specific triage plan.
  • Use departmental protocols to triage patients.
  • Instruct patients on their health care.
  • Document all interactions with patients and providers when medical direction is given.
  • Provide patient, on-call staff, and other care sites and community resources with a centralized communication center.
  • Coordinate services with other departments for follow-up based on patient’s need.
  • Communicate problems, concerns and suggestions to Lead Nurses or Care Delivery Supervisor.
  • Maintain up-to-date knowledge and skill in professional, clinical, and system areas.
  • Build and maintain solid interdependent relationships within the Careline and throughout HealthPartners.
• Performance Standards:
  • Assess patient’s medical need.
  • Make appropriate and independent / collaborative decisions for selecting specific triage plan.
  • Triage patients according to departmental protocols.
  • Instruct patients on their health care according to HealthPartners guidelines.
  • Document all interactions with patients and providers with attention to confidentiality.
  • Provide a centralized communication center for Healthpartners and contract providers.
  • Coordinate services with other departments for follow-up based on patient’s needs.
  • Communicate problems, concerns and suggestions to Nursing Lead and to appropriate personnel.
  • Maintain up-to-date knowledge and skill in professional, clinical and systems areas.
  • Build and maintain solid interdependence relationships within the Care Unit and throughout HealthPartners.
• Teamwork:
  • Identify and work to resolve problems with other departments and individuals in a constructive manner.
  • Effectively share job knowledge with new employees.
  • Place team goals above own interests.
  • Provide honest and constructive input during policy formation. Accept and support final decision.
  • Other tasks as assigned by supervisor.
• Consistently exhibit quality customer service skills, including:
  • Identifying self by name, title (RN) and department when answering all calls.
  • Consistently demonstrating appropriate phone etiquette with each caller.
  • Gathering information from the caller accurately, quickly, and respectfully.
  • Listening and asking questions to clearly understand the patient’s situation, responding professionally at all times.

Benefits

• Comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities.
• Support for work-life balance.
• Commitment to nurturing diverse talents and valuing dedication.