[Hiring] SEO Customer Success Team Lead @Search Atlas

Role Description

This role is remote and open to Canada working in EST.

We're looking for someone to lead our CSM team, run their own book of SEO clients, and build the AI systems that keep it all running. If you want real ownership, move fast, and raise the bar every week, keep reading.

If "using AI" means asking ChatGPT to clean up your emails, this isn't the role for you.

What you'll own

• Build AI systems that run the CSM operation without you: dashboards, automations, alerts.
• Lead and grow the CSM team: coaching, performance reviews, training, and hiring people who know SEO.
• Manage your own book of business: you're a player and a coach.
• Be the SEO backbone of the team: spot check client strategies and fix what's off.
• Own retention and upsell: handle escalations, run churn post mortems, and hit quarterly revenue targets.
• Run the team on EOS: set the ROCKs and make sure they get done.

Qualifications

• Proof you've built AI tools that work on their own: dashboards, automations, agents.
• 3+ years of hands-on SEO at an agency or enterprise level: technical SEO, on-page, link building, and content strategy.
• 2+ years leading a customer success or client-facing team.
• Experience with enterprise or Fortune 500 clients.
• Strong with HubSpot.
• Familiar with Search Atlas or similar SEO platforms.
• Background in SaaS or high growth tech.
• Based in the US or Canada and able to work EST hours.

Requirements

• You'd rather build a system once than do the same task twice.
• You follow algorithm updates closer than most people follow the news.
• You don't wait to be told what to do: you see the gap and you move.
• Deadlines don't rattle you: ambiguity doesn't either.
• You communicate clearly, especially when things are unclear.
• You have opinions and you're not afraid to bring them.
• You can laugh at a chaotic week on Friday and mean it.

Benefits

• 15 days PTO.
• Christmas Day and New Year's Day paid off.

Company Description

LinkGraph is the agency and services side of Search Atlas. We work with clients directly, hands on, to implement and scale the strategies our platform is built for.

We're the all-in-one agentic marketing platform, AI native from day one. Our tools help marketing teams move faster, make smarter decisions, and do more with less.

Location: Remote, US or Canada. EST hours.

Compensation: $35 to $40 USD per hour.