[Hiring] SEO Client Success Manager @Employmate

Role Description

We are seeking an experienced and client focused SEO Client Success Manager to join a growing digital marketing business supporting clients in the Australian market. This opportunity is ideal for a digital marketing professional who has a strong background in search engine optimisation and enjoys building meaningful relationships with clients.

The successful candidate will be responsible for managing a portfolio of client accounts, overseeing customer onboarding and ensuring that digital marketing campaigns remain aligned with each client's business objectives. You will act as the primary connection between clients and the internal digital marketing team, coordinating campaign activities, communicating results and ensuring clients receive a consistently high standard of service.

We are particularly interested in candidates who have previously worked within a digital marketing agency and are comfortable managing a high volume of clients and competing priorities. The position will initially commence at approximately 20 hours per week for the first 1 to 2 months before progressing to a full working week of 40 hours.

Key Responsibilities

• Client Relationship Management
  • Manage an assigned portfolio of digital marketing clients and act as their primary point of contact.
  • Develop strong and lasting professional relationships with clients.
  • Maintain regular communication to ensure clients remain informed, supported and confident in the services being delivered.
  • Lead client meetings, onboarding discussions, campaign updates and quarterly review meetings.
  • Develop a clear understanding of each client's business goals and translate these into appropriate marketing priorities.
  • Manage client expectations regarding campaign timelines, deliverables and performance.
  • Identify and address potential concerns before they develop into larger issues.
  • Support customer satisfaction, client retention and account growth.
• Customer Onboarding and Account Coordination
  • Take ownership of the onboarding process for new clients.
  • Confidently manage more than 10 client onboardings per month while maintaining responsibility for existing accounts.
  • Ensure new clients receive clear communication regarding campaign objectives, processes and expectations.
  • Coordinate onboarding requirements with internal digital marketing specialists.
  • Maintain accurate client information and account updates within the customer relationship management or project management system.
  • Ensure campaign activities and client requirements are communicated effectively across internal teams.
• Search Engine Optimisation and Campaign Performance
  • Work closely with internal digital marketing teams with a strong focus on search engine optimisation.
  • Monitor campaign performance and ensure marketing activities remain aligned with client objectives.
  • Review campaign data and communicate results in a clear and commercially relevant manner.
  • Prepare and present performance reports containing insights, recommendations and opportunities for improvement.
  • Identify opportunities to improve search engine optimisation performance and overall campaign effectiveness.
  • Coordinate with marketing specialists to ensure projects progress according to agreed timelines.
  • Translate technical marketing information into clear explanations that clients can understand.
• Account Performance and Operational Management
  • Oversee multiple client accounts and manage competing priorities effectively.
  • Ensure client deliverables are completed within agreed timeframes.
  • Maintain consistent communication between clients and internal marketing teams.
  • Proactively identify opportunities to strengthen client relationships and improve account outcomes.
  • Support account retention, customer satisfaction and opportunities for additional services.
  • Maintain accurate records of client communications, campaign progress and project activities.

Qualifications

• Minimum of 2 years of search engine optimisation agency experience.
• Previous experience in digital marketing account management, customer success or client services.
• Strong understanding of search engine optimisation strategies, performance metrics and reporting.
• Proven ability to manage multiple client accounts simultaneously.
• Confidence communicating with clients through email, video calls, meetings and presentations.
• Ability to interpret marketing data and communicate performance in a simple and commercially relevant way.
• Excellent organisational and time management skills.
• Experience coordinating with internal digital marketing or creative teams.
• Excellent written and spoken English communication skills.
• Strong problem solving capabilities and a proactive approach to client management.

Advantageous Experience

• Previous digital marketing agency experience involving the management of multiple client accounts.
• Experience with Google Ads.
• Exposure to website development or creative design.
• Experience working with international clients.
• Familiarity with ClickUp, SEMrush or GoHighLevel.
• Experience supporting client retention, renewals and account growth.

Working Hours and Employment Structure

This is an independent contractor opportunity with a structured introduction period. During the first 1 to 2 months, the successful candidate will work approximately 20 hours per week. Following this period, the role will progress to 40 hours per week. The advertised working schedule is 02:00 to 10:00 South African Standard Time. Once working full time, the expected Australian working schedule is 10:00 to 18:00 with the required Australian Eastern Standard Time or Australian Western Standard Time overlap depending on business requirements. Candidates must be comfortable working the required international schedule.

What Success Looks Like

• High levels of client satisfaction and retention.
• Efficient and professional onboarding of new customers.
• Consistent and effective client communication.
• Successful management of multiple client accounts.
• Timely delivery of marketing campaigns and projects.
• Achievement of client search engine optimisation and digital marketing objectives.
• Proactive identification and resolution of account concerns.
• Strong collaboration between clients and internal digital marketing teams.

Ideal Candidate Profile

The ideal candidate is personable, commercially aware and confident managing client relationships. You will have a strong understanding of search engine optimisation and the ability to communicate marketing performance clearly to clients. You should enjoy managing multiple accounts, building relationships and ensuring clients receive excellent service. Previous agency experience is particularly valuable as the position requires someone who can work effectively in a busy environment while managing several client relationships, projects and deadlines. We are looking for someone who takes ownership of their accounts, communicates proactively and is committed to delivering positive client outcomes.