[Hiring] SEO Account Manager @Kontak Recruitment

Role Description

A UK based, specialist digital agency is looking for a skilled relationship builder to step into a key account management role. The business serves a dedicated client base through ongoing SEO retainers, and the team is known for delivering results that actually move the needle for the businesses they work with. This is a fully remote opportunity with genuine flexibility, built for someone who takes pride in keeping clients informed and confident rather than just ticking boxes.

This role is for the person who genuinely enjoys being the face of a campaign. Not the one writing the code or pulling the technical levers behind the scenes, but the one who can sit across from a business owner, explain what the numbers mean in plain language, and leave them feeling like their investment is in good hands. The SEO Account Manager will own the client relationship from regular check-ins to monthly performance reviews, working closely with the SEO team to make sure every client gets what they need and knows about it.

Qualifications

• 3 to 5 years of experience in agency account management or client services
• At least 2 of those years spent managing SEO retainers specifically
• Able to explain GA4, Search Console, rank tracking and local SEO performance to a business owner without losing them in jargon
• Confident leading regular client meetings, including the difficult conversations
• Enough SEO depth to hold your own with clients and brief the SEO team with precision
• Personable, self-directed and comfortable owning a client relationship without hand-holding
• Experience with international clients, ideally UK-based, is advantageous but not essential
• Familiarity with local SEO for multi-location or healthcare-type businesses is a bonus
• Hands-on experience with reporting and rank tracking tools is a plus

Requirements

• Serve as the primary point of contact for a portfolio of existing SEO retainer clients
• Run regular client meetings and calls, navigating performance conversations with confidence and clarity
• Prepare and present monthly performance reviews using GA4, Search Console, rank tracking and local SEO data, translated into meaningful insights for business owners
• Develop a genuine understanding of each client's goals, concerns and business context
• Maintain close collaboration with the SEO team, briefing them clearly on client needs and priorities
• Monitor client accounts for any ranking or traffic movements that require attention or communication
• Identify and raise legitimate upsell opportunities where a client's needs and goals call for it

Benefits

• Fully remote position with no commuting
• Commission available on genuine upsell opportunities, so great work can be rewarded beyond the base
• A clearly defined, relationship-focused role with no hard sales targets
• Work with a niche team that knows its industry well and backs its people to do the same
• Exposure to international clients and a UK-based business environment