[Hiring] Senior Manager, Consumer Insights @LOVESAC COMPANY

Role Description

As the Sr. Manager of Consumer Insights, you will lead high-impact research and insight initiatives that translate consumer data, market dynamics, and cultural trends into actionable recommendations for brand, marketing, and business decisions. This role partners closely with cross-functional leaders to shape positioning, communications, and growth strategies while strengthening consumer-centered decision-making across the organization. This role reports into Consumer Insights within the Marketing organization.

This position is fully remote and will report into Lovesac Corporate HUB based in Stamford, CT. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What You’ll Do

• Insights Leadership
  • Connect CX metrics to business results to drive clear recommendations that integrate the customer with cultural, category and competitive intelligence.
  • Develop customer journey mapping and pain-point analyses across the full lifecycle of the customer.
  • Translate complex data and trends into clear recommendations that inform annual marketing and brand plans.
• Consumer and Market Insights
  • Blend primary and secondary research initiatives with digital, behavioral and AI-driven analytics.
  • Evaluate and apply emerging tools and methodologies that combine human judgment with AI-enabled analysis to strengthen consumer intelligence.
  • Advocate for the voice of the consumer across the organization, helping teams apply customer empathy to business decisions.
• Organizational Influence
  • Ability to collaborate and influence cross-functional teams such as customer service, operations/logistics, product, digital, stores, and marketing.
  • Setting up closed-loop feedback process so issues get fixed and customers get follow-up.
  • Use clear, compelling storytelling to turn data and research into decision-ready narratives that move insights to action.
  • Promote consistent, insight-led decision-making across cross-functional teams.
  • Manage agency and vendor partnerships to ensure research, creative, and media strategies align with audience understanding and brand goals.

Qualifications

• Bachelor’s degree in Marketing, Business, Psychology, or related field required.
• MBA or advanced degree preferred.
• 7+ years of progressive experience in consumer insights, market research, strategy, marketing analytics, data strategy, or related fields within consumer, retail, or eCommerce industries, including experience leading complex initiatives and influencing cross-functional partners.
• Deep expertise in qualitative and quantitative research methodologies.
• Track record of turning CX data into business changes, such as product, service, store, or digital improvements.
• Strong communication skills, with the ability to synthesize complex data and insights into compelling narratives and actionable recommendations for senior leaders.
• Courageous candor, with the confidence to challenge assumptions and guide partners toward stronger decisions.
• Excellent presentation, facilitation, and storytelling skills.
• Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.
• Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for mandatory meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings and events, vendor visits).
• Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.

Preferred Attributes

• Experience in Retail, or other high-consideration consumer categories.
• Background in omnichannel retail.
• CX and survey platforms such as Qualtrics, Medallia, or InMoment.
• Dashboards in Power BI or Tableau.
• Comfort with Excel/SQL, plus basic statistics (regression, significance testing).
• Familiarity with AI-assisted analysis tools.

Benefits

• Financial Benefits: Annual Bonus Program, Inaugural Grant Equity Awards, 401K Matching Contribution, Financial Wellness Tools.
• Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program.
• Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays.
• Pet Insurance and generous Associate Discounts.