[Hiring] Insights Manager @C Space

Role Description

As an Insights Manager you will be a lead player on your account teams – working with junior colleagues and supporting your Account Directors to meet tactical and strategic needs, all of which will inform impactful business decisions for your clients. Your key responsibilities will include:

• Immersing yourself in not only the client’s business, but also the perspective of their customers, to bring relevant and strategic ideas and recommendations to your work.
• Shaping project briefs, asking the right questions to define project objectives that will deliver meaningful results.
• Developing project plans efficiently – to ensure objectives are met, timelines adhered to and team members are clear on their roles and contributions.
• Designing a range of creative and rigorous market research approaches that yield deeply rich and human data.
• Executing custom quantitative and qualitative research and other project methodologies, and honing research design and analysis skills.
• Analyzing data from multiple sources (from first-hand consumer responses to secondary knowledge) to tell compelling stories that highlight the ‘what, so what, and now what’ for our clients.
• Writing persuasive reports and deliverables; displaying versatility in writing styles and formats (e.g., from quick team emails to C-suite communications), effectively adapting your writing to diverse audiences.
• Presenting insights to clients in an engaging and inspiring way, with an eye towards actionable next steps.
• Managing and building relationships with clients on a day-to-day basis, with the long-term goal of becoming a trusted advisor.
• Collaborating regularly with your account teams, to ensure a diversity of perspective that elevates all work; inclusive of coaching junior team members on research design, project execution, research analysis & reporting, and client management.
• Taking a consultative mindset, drawing from your experience and insights from other industries, projects and references to add depth to project work and relationships.

Qualifications

• Have 5+ years’ experience within market research and/or consumer insights, or worked in an agency setting as a strategist or planner.
• Have an insatiable curiosity to problem solve to get to the ‘what’ and ‘why’ behind the initial brief.
• Are a skilled practitioner or consumer of primary market research, with experience in both qualitative and quantitative research.
• Are a captivating and creative storyteller who lands tangible insights for clients and creates excitement and next steps to action.
• Are a confident and clear presenter; able to take the lead when presenting to clients.
• Have experience designing and writing surveys.
• Are able to adeptly manage projects from end-to-end – detail-oriented, sweating the small stuff for your clients and colleagues and adding value at every step.
• Have experience in managing client relationships and earning their trust.
• Have a learning mindset and are always looking to grow and progress.
• Display strong time management skills, able to set personal and team priorities, manage expectations and hold others and yourself accountable to deliver.

Benefits

• Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included).
• 401k with Company Match.
• Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of “real” vacation time.
• Paid Parental Leave.
• 12 Paid Company Holidays.
• Hybrid/Virtual Work - Virtual-first workforce with employees in most states - Occasional travel may be required.
• Base salary range for this role is $80,000 - $95,000 (determined by level of experience).

Company Description

C Space is the leader of Online Communities - having defined and redefined Online Communities for 25 years. We create vibrant hubs of customer insights and put our clients on a first-name basis with their customers. Now part of the Escalent group of companies, along with Hall & Partners, this is a great time to join C Space due to an expanded offering and broadened client base to expand our reach.