[Hiring] Senior Creative Operations Manager @MoneyGram

Role Description

We're looking for a Senior Creative Operations Manager to cover a fixed-term maternity leave, owning end-to-end creative operations across Paid Media: Paid Social, Paid Search, SEO/ASO, Organic Social and Affiliates.

This is a senior individual contributor role requiring someone who can operate with full autonomy from day one. You'll have handover documentation and a capacity and tools baseline to work from, but process, tooling and ways of working across the wider creative function are still being actively built. You'll need to build structure without being directed and manage complexity without creating it.

You pressure-test everything against real business impact, communicate with clarity at every level of the organisation, and know how to keep high-velocity creative teams moving without compromising brand integrity, budget discipline, or regulatory standards.

This role sits at the intersection of creative operations, budget and vendor administration, and stakeholder management, coordinating between internal designers, copywriters, agencies, freelancers, and cross-functional stakeholders across marketing, growth, finance, and legal/compliance.

What You Will Do

• Own end-to-end creative operations across Paid Social, Paid Search, SEO/ASO, Organic Social and Affiliates, from intake through to delivery, ensuring deadlines and quality standards are consistently met.
• Manage and continuously refine creative processes, capacity tracking, SLAs, resourcing and workflows that scale with the business and respond to shifting priorities.
• Oversee creative review workflows to ensure all assets meet brand, legal/compliance, and platform standards.
• Proactively identify bottlenecks and surface solutions that maintain momentum without creating additional burden on the wider team.
• Support Asana implementation and team onboarding, and maintain the wider creative production tooling, ensuring accurate workflow tracking, capacity visibility, and stakeholder reporting.
• Manage vendor relationships, holding partners accountable to quality and delivery standards.
• Manage budget tracking, raise POs, and process invoices in partnership with Finance and Procurement.
• Maintain single sources of truth for projects, capacity, budgets and key trackers, so access and ownership never depend on one individual.

Qualifications

• 5+ years of hands-on experience in creative operations, with demonstrable experience at a senior or lead level, ideally within performance or paid media marketing.
• Proven ability to ramp quickly and self-direct without close oversight, operating independently from day one in an environment where process and tooling are still evolving.
• Strong stakeholder management skills; able to communicate clearly and confidently with peers, directors, and executives, adapting approach and level of detail to the audience.
• Highly organised with a proactive working style; surfaces problems with solutions, updates stakeholders without being prompted, and manages upward effectively.
• Experience coordinating across internal teams and external stakeholders, with clarity on ownership and decision rights at every handoff.
• Comfortable operating in fast-moving, ambiguous environments where structure is still being built, energised by transformation rather than unsettled by it.
• Proficient with project management tooling (ideally direct experience with Asana) and confident onboarding teams onto new systems.
• Strong written and verbal communicator, able to distil complexity into clear, concise updates and flag risks with confidence.
• Direct experience with budget administration: raising POs, processing invoices, and tracking spend against a defined budget.
• Familiarity with localisation workflows and multi-market creative production.
• Experience in fintech, financial services, or a similarly regulated, high-compliance environment.

Contract

• Fixed-term contract covering maternity leave.
• Start Date: on or before 26th October.
• Remotely based in the United Kingdom.

Benefits

• Comprehensive Health Insurance - Medical coverage for eligible employees and their families, including dental and vision benefits (subject to plan terms and conditions).
• Life and Accident Insurance - Financial protection coverage for eligible employees.
• Community Service Days - Paid time off for eligible employees to volunteer in their communities.
• Tuition Reimbursement - Educational assistance program for eligible employees (subject to program guidelines and approval).
• Transfer Fee Reimbursement - Smooth transitions with reimbursement for any transfer-related fees.
• Employee Assistance Program - Confidential counseling and support services for eligible employees.
• Employee Referral Program - Incentive program for employee referrals (subject to program terms).
• Remote work flexibility - Available for eligible roles with hybrid or remote work options.