[Hiring] Salesforce Marketing Cloud Marketing Campaign Specialist @Software Technology

Role Description

Salesforce Marketing Cloud Marketing Campaign Specialist

Position: FULLY REMOTE. Duration: Long Term. Please note: This is a part-time position; roughly 15 hours a week.

Top Skills & Years of Experience:

• Extensive Experience and Knowledge of Salesforce Marketing Cloud Features and Support.
• Experienced in facilitating training and publishing training materials.
• Experienced in production support and problem solving for Salesforce Marketing Cloud including Service Cloud Integrations.
• Be able to work directly with business/production owners on priorities and balancing workloads.
• Strong written and verbal skills.

Duties Include:

• Train and support the Bureau of HIV and STI Programs (BHSP) on Marketing Cloud (MC) features and functions including but not limited to:
• Train team on how to use Journey Builder to support the Training and Events Unit with their communications related to events.
• Assist with altering data extensions and help train the team on adding/removing specific people.
• Assist with updating permissions—segregate different folders/components for different users and help train on this task (Activating/deactivating account and resetting passwords/multifactor authentication, etc.).
• Identify solutions to solve complex problems leveraging Marketing Cloud features (One pager instructions, facilitate training sessions and workgroups, etc.).
• Help update and alter automatic sends and provide training.
• Understand current Marketing Cloud implementation and assist with configuring features (like approvals) then provide training.
• Assistance with updating AMPscript and training on this process.
• Create additional templates as needed and train on this process.
• Create and present training resources for the basic Marketing Cloud functions in addition to the tasks outlined above.
• Provide root cause analysis of Marketing Cloud features working with BHSP and technical teams to isolate issues across Salesforce Service Cloud and Marketing Cloud.
• Identifying solutions in Marketing Cloud and mitigation strategies for identified problems.
• Help perform regular audits to ensure information is flowing over correctly from Service Cloud to Marketing Cloud and problem solve integration issues if they exist.

Qualifications

• Extensive Experience and Knowledge of Salesforce Marketing Cloud Features and Support.
• Experienced in facilitating training and publishing training materials.
• Strong written and verbal skills.

Requirements

• Part-time position; roughly 15 hours a week.
• Ability to work directly with business/production owners on priorities and balancing workloads.

Benefits

• Fully remote position.
• Long-term engagement.

Company Description

Software Technology, Inc.

Contact: Mohan Sai, Technical Recruiter

Phone: +1-619-605-0324 | Email: [email protected]

Website: www.stiorg.com