[Hiring] Salesforce Marketing Cloud Architect @United Nations Office for Project Services

Role Description

The Salesforce Marketing Cloud Architect will provide support to the Digital Impact Manager on both technical architecture review and hands-on technical delivery for UNICEF's global Supporter Engagement Strategy (SES) platform ensuring solutions align with UNICEF enterprise architecture principles, security requirements, integration standards and global operating model. The role is responsible for designing, building and continuously improving Marketing Cloud capabilities that support fundraising, supporter engagement and digital marketing operations across UNICEF markets.

Qualifications

• An Advanced University Degree (Master or higher) in Information Technology.
• A first-level university degree (Bachelor’s in the same field) combined with two additional years of qualifying experience may be considered in lieu of an advanced degree.

Requirements

• Minimum 5 years of relevant experience, including in:
• Experiences in Digital Marketing, MarTech or related area.
• Hands-on Salesforce Marketing Cloud Engagement implementation experience.
• Marketing Cloud Architect or Lead Technical Architect role.
• Proven delivery of at least two enterprise-scale Marketing Cloud implementations from design through go-live and hypercare.
• Experience designing multi-Business Unit (Enterprise 2.0) Marketing Cloud tenants, including data sharing strategy, BU hierarchy, and role and permission models including multi-language implementation.
• Hands-on experience integrating Marketing Cloud with Salesforce CRM (Marketing Cloud Connect) and enterprise middleware via REST and SOAP APIs including delivery monitoring.

Benefits

• Support country implementation teams during onboarding and rollout phases.
• Participate in code reviews and technical quality assurance activities.
• Contribute to DevOps practices, release planning and solution optimisation initiatives.

Deliverables

• Architecture and Governance Deliverables:
• Marketing Cloud Reference Architecture.
• Solution Architecture Documents.
• Technical Design Standards.
• Integration Architecture Specifications.
• Security and Compliance Review Artefacts.
• Architecture Governance Reports.
• Delivery and Engineering Deliverables:
• Marketing Cloud solution implementations.
• Journey and Automation Designs.
• Reusable marketing assets and accelerators.
• Proof-of-concept solutions.
• Technical design reviews.
• Deployment support and release readiness assessments.
• Incident analysis and optimisation recommendations.
• Programme Support Deliverables:
• Country rollout technical support.
• Knowledge transfer and mentoring.
• Platform roadmap recommendations.
• Continuous improvement initiatives.

Skills

• Digital Marketing
• Salesforce.com Administration
• Cloud-native Architecture

Competencies

• Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organisation.
• Treats all individuals with respect; responds sensitively to differences and encourages others to do the same.
• Acts as a positive role model contributing to the team spirit.
• Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal.
• Open to change and flexible in a fast paced environment.
• Evaluates data and courses of action to reach logical, pragmatic decisions.
• Expresses ideas or facts in a clear, concise and open manner.

Certifications

• Salesforce Certified Marketing Cloud Engagement Administrator (Required)
• Salesforce Certified Marketing Cloud Engagement Consultant (Required)
• Salesforce Certified Marketing Cloud Engagement Developer (Required)
• Salesforce Administrator or Platform Developer I (Desirable)
• Salesforce Data Cloud/360 (Desirable)

Language Requirements

• English - Fluent (Required)