[Hiring] Performance and Marketing Communications Analyst Intern @Kentro

Role Description

Kentro is hiring for a Performance and Marketing Communications Analyst Intern to support the Business Transformation Office (BTO).

Location: Remote - This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The anticipated base compensation range for this position is $20.00 hourly.

This Job Description reflects the primary duties of the role; however, it is not intended to be all-inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

Responsibilities

• Customer Performance and Service Delivery Support:
  • Help coordinate recurring CPAR activities, including tracking schedules, following up with program teams, and keeping records current.
  • Support the quarterly Program Quality Management Review (PQMR) cycle by compiling Program Health Stoplight and Monthly Service Delivery Pulse inputs, tracking submission status, and helping with communications to program managers.
  • Maintain customer feedback and recognition data.
• Corporate Performance and Metric Reporting:
  • Assist with recurring metric and corporate OKR reporting, including submission tracking, deadline reminders, and stakeholder follow-up.
  • Review reported information for completeness, accuracy, and consistency, and flag discrepancies for correction.
  • Support existing Power BI reports and dashboards through routine updates, refresh monitoring, and data-quality checks.
  • Learn and assist with basic report and visualization development using established data models, including People and Program Performance Scorecarding and Corporate Service Operational Dashboards.
• Marketing and Communications Support:
  • Maintain the Marcomm content calendar and track deadlines across social media, website, internal communications, and events.
  • Draft first-pass copy for LinkedIn posts, intranet announcements, employee spotlights, and event promotions, following Kentro's brand and style guidelines.
  • Proofread and format communications materials, and keep the brand asset library (logos, templates, photos, approved boilerplate) organized and current.
  • Compile website, social, email, and campaign metrics into recurring Marcomm performance reports, and help connect those metrics to the firm's broader reporting tools.
  • Support award submissions, industry recognition applications, and event logistics with research, drafting, and coordination.
• Process Improvement and Stakeholder Support:
  • Respond to routine questions from stakeholders and data owners with practical, timely help.
  • Communicate reporting and content status, upcoming deadlines, and open items clearly.
  • Identify small improvements that make information more reliable, accessible, or useful.

Qualifications

• Currently pursuing or recently completed a bachelor's degree in business, analytics, communications, marketing, information systems, or a related field.
• Curious about how a business runs, and willing to learn unfamiliar processes, tools, and data sources.
• Able to work collaboratively with technical and non-technical colleagues in a remote setting.
• Comfortable working in Excel and willing to learn Power BI, SharePoint, and other Microsoft 365 tools; coursework or project exposure to any of these is a plus.
• Strong writing skills and attention to detail, with the ability to proof your own work and follow a style guide.
• Organized and dependable, with the ability to manage recurring deadlines and follow tasks through to completion.

Preferred Qualifications

• Exposure to Power BI, Power Query, or basic data modeling through coursework or personal projects.
• Experience creating content for a student organization, campus publication, nonprofit, or small business.
• Familiarity with LinkedIn or other social platforms used in a professional context.
• Interest in government contracting or public-sector technology.

Clearance Requirement

• US Citizen or Lawful Permanent Resident (Green Card).
• Willing and able to obtain and maintain Public Trust Clearance or higher.

Benefits

• Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
• Education reimbursement for certifications, degrees, or professional development.
• Flexibility for professional growth and networking.
• Activities – virtual and in-person – e.g., happy hours, holiday events, fitness & wellness events, and annual celebrations.
• Commitment to supporting your curiosity and sustaining a culture that prioritizes continuous professional development.