[Hiring] Marketplace Content Specialist @Treatwell

Role Description

With hundreds of new salons being added to Treatwell every month, the Marketplace Content team is responsible for creating and optimising these profiles to attract customers to the marketplace and allow a salon to easily manage its business. You’ll be connected to all areas of the business from Supply and Customer Experience to Product and Technology to ensure our salon pages are created and maintained with all the relevant information. You love to roll up your sleeves and get stuck into data entry, with a keen eye for detail, while also enjoying opportunities to develop and improve our customers' journey to find the perfect salon for them to book. Reporting to one of the Marketplace Content Team Managers, you’ll be working in an international team where we enjoy the opportunity to work and learn together in an open, courageous and inspiring environment.

• Creating and optimising salon profiles on our marketplace to attract customers which includes a price list, opening hours, venue description, photography etc.
• Revising your own work and actioning quality checks before publishing information online
• Adhering to Treatwell’s ‘tone of voice’ and brand guidelines
• Developing new skills in our CRM tool - Salesforce to ensure a smooth and efficient onboarding process
• Supporting our product teams and other internal stakeholders with translation/transcreation
• Identifying and overseeing new improvements to be made to support the team in automating processes

Qualifications

• Native level of Spanish and fluent level of English (both written and spoken)
• Proficiency in additional languages is highly valued: English, Spanish, Portuguese, French, German, Dutch, Lithuanian.
• Highly proactive, comfortable working in a fast-paced, high volume environment
• Critical thinker, seeking opportunities to solve problems and identify efficient ways of working
• Self-motivated with loads of initiative and curiosity
• A meticulous eye for detail with strong organisational skills, able to work towards tough deadlines
• Experience working with CRM tools like Salesforce is a plus.

Benefits

• 28-days holiday, plus bank holidays
• Monthly 40 EUR Treatwell vouchers so you can treat yourself too
• A discount for gym membership
• Mental health support through our partnership with Open-Up
• 100% remote position
• Flexible compensation package (training, restaurant, transport and nursery voucher)
• Private health insurance (56€/month)
• Parental voucher, back from the maternity/paternity leave
• 13 weeks of intensive days
• Flexible times to work

Company Description

Hi, we’re Treatwell. Nice to meet you. We’re a team of 700 (and growing) passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 40,000 salon partners across 13 countries, processing over 4 million bookings every month. And….breathe. But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community. If this excites you, we might just have the role for you.

Equal Opportunities

Treatwell is an ‘Open to All’ employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.