[Hiring] Marketing Business Operations Manager @Advocate Health

Role Description

You will be responsible for driving operational excellence across the marketing organization, including financial management, process optimization, resource planning, agency management and performance reporting. You will operationalize the portfolio and planning model by ensuring efficient execution, financial discipline, and scalable processes, supporting measurable, optimized performance.

• Financial & Business Operations Management: Own budget planning, tracking, forecasting, and reporting while ensuring alignment to KPIs, OKRs, and ROI expectations.
• Process & Workflow Optimization: Design and continuously improve intake, prioritization, governance, and workflow processes to increase efficiency and reduce friction.
• Resource & Capacity Planning: Lead workforce and capacity planning, aligning staffing, agency utilization, and workload distribution to business priorities.
• Operational Performance & Reporting: Develop reporting frameworks, delivering clear visibility into performance, financials, and operational health.
• Agency & Vendor Operations: Support agency and vendor management processes, ensuring alignment with contracts, deliverables, and performance expectations.

Qualifications

• Bachelor’s degree or equivalent in business, marketing, finance, operations, or a related field
• 5+ years of experience in marketing operations, business operations, finance, or a related field
• Experience managing budgets, operational processes, and performance reporting in a complex, cross-functional environment
• Demonstrated ability to translate strategy into scalable operational systems and measurable outcomes

Requirements

• Strong financial and operational acumen
• Process discipline with a continuous improvement mindset
• Ability to design and scale operational systems and workflows
• Strong analytical, reporting, and data interpretation skills
• Effective stakeholder management and cross-functional collaboration

Preferred Job Requirements

• Education: Master’s degree in business administration, marketing, or a related field
• Certification / Registration / License: Lean Six Sigma, Agile, Scrum, or process improvement certifications
• Experience: Experience leading projects in a large health system, healthcare organization, enterprise marketing department, agency, regulated industry or complex matrixed organization

Benefits

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program