[Hiring] Manager, Marketing Operations @Yelp, Inc

Role Description

You are a thoughtful marketing operations leader who enjoys building scalable systems, developing high-performing teams, and turning complex marketing needs into clear, efficient execution. You’re energized by working at the intersection of campaign operations, marketing technology, data, automation, and cross-functional collaboration. You enjoy solving ambiguous problems, improving how teams work, and helping marketers deliver accurate, measurable campaigns that support business growth.

At Yelp, our mission is to connect people with great local businesses. Marketing Operations plays an important role in bringing that mission to life by enabling lifecycle and revenue-driving marketing campaigns that are reliable, data-driven, and scalable. In this role, you’ll lead a team responsible for:

• Campaign enablement
• Marketing automation
• QA
• Troubleshooting
• MarTech operations
• Deliverability
• Web operations

You’ll partner closely with Lifecycle Marketing, Marketing Technology, Product, Engineering, Analytics, Creative, and other cross-functional teams to ensure our marketing systems, workflows, and digital experiences support strong execution and measurable impact.

We’re looking for an experienced people leader with hands-on marketing automation expertise and strong operational judgment. You should be comfortable managing team planning over a three-month-plus horizon, prioritizing work based on business impact, coaching team members through complex operational and technical challenges, and coordinating work across partner teams.

What you'll do:

• Lead and develop a Marketing Operations team responsible for campaign enablement, marketing automation, QA, deliverability, troubleshooting, MarTech operations, workflow improvement, and select marketing web operations work.
• Manage planning, prioritization, and execution across a three-month-plus horizon, ensuring the team’s campaign and operational backlog is clearly tied to business priorities, lifecycle goals, stakeholder needs, and measurable outcomes.
• Oversee end-to-end campaign operations, including intake, scoping, sprint planning, requirements gathering, timeline management, QA readiness, launch coordination, post-launch issue resolution, and performance feedback loops.
• Partner with Marketing Technology, Product, Engineering, Analytics, Lifecycle Marketing, Creative, and Campaign Operations to maintain scalable, reliable, and AI-enabled MarTech infrastructure.
• Own platform health, deliverability, and issue resolution processes by staying ahead of changes in marketing platforms, privacy policies, device operating systems, AI-driven filtering, and broader industry best practices.
• Support marketing web operations as a part of the role, including coordination of landing page updates, CMS workflows, deployment readiness, tagging and tracking implementation, accessibility considerations, performance monitoring, launch QA, and troubleshooting for marketing-owned digital surfaces.
• Drive continuous improvement through AI, automation, experimentation, and scalable workflows.

Qualifications

• You have several years of experience in marketing operations, revenue operations, marketing automation/technology, web operations, or a related function.
• You have experience managing or formally leading team members, including coaching, prioritizing work, providing feedback, supporting development, and creating a positive, accountable team environment.
• You are hands-on with marketing automation platforms such as Braze, SFMC, Marketo or similar systems.
• You are comfortable with MarTech infrastructure and technical operations.
• You bring strong project management and communication skills.
• You have practical familiarity with AI, automation, experimentation frameworks, or advanced analytics.
• Experience designing or rolling out AI-powered workflows, automation playbooks, campaign QA tools, or reporting systems.
• You have working knowledge of marketing web operations.

Requirements

• Experience with SQL, structured data, campaign data models, APIs, integrations, or data pipelines.
• Experience with enterprise CMS platforms or website management tools.
• Familiarity with front-end web concepts.
• Experience developing channel analytics frameworks, deliverability benchmarks, operational scorecards, or reporting that informs campaign optimization and prioritization.

Benefits

• Effective your first day: Full medical, vision, and dental
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Compensation range for this position is $109,000 - $184,000 annually. You may also be offered a bonus and benefits.