[Hiring] Email Marketing Specialist @Darkroom

Role Description

We are hiring a Retention Specialist — a strategic, hands-on lifecycle marketer with a proven track record in email and SMS for DTC brands. You'll partner closely with Associate Directors of Retention and cross-functional teams to develop and deploy high-performing campaigns for some of the fastest-growing DTC brands in the world — translating data into strategy and strategy into revenue.

This is a fully remote role supporting a team in the EST time zone and is open to candidates based in Brazil, Portugal, Spain, Argentina, and Mexico.

A Day in the Life

• Lead the execution of email and SMS strategies for a portfolio of DTC/e-commerce clients, working alongside our Associate Directors of Retention to align on goals and priorities.
• Own the end-to-end campaign deployment process - copywriting, briefing, testing, QA, deployment, and performance monitoring.
• Contribute to monthly retention marketing calendars and proactively bring creative campaign concepts to clients and internal teams.
• Lead portions of client calls - presenting content ideas and managing the revision and approval process with confidence.
• Partner with the in-house design team to shape the creative direction of campaigns and flows, ensuring visual and copy are working together to drive results.
• Build, audit, and optimize automation flows, pop-up logic, segmentation strategies, and app integrations.
• Analyze campaign and flow performance and surface actionable recommendations that improve retention KPIs over time.

Qualifications

• 3-5 years of experience in email and SMS marketing, lifecycle marketing, or CRM — ideally at a DTC-focused agency or in-house at an e-commerce brand.
• Strong copywriting skills with the ability to adapt tone and voice across different brands and audiences.
• Strategic thinker about the customer journey, knowledgeable in using retention levers to drive LTV and reduce churn.
• Client-facing experience, comfortable presenting strategy and managing feedback without heavy direction.
• Highly organized, self-managed, and accustomed to owning multiple accounts simultaneously in a fast-paced environment.
• Excellent written and verbal English communication skills, conveying clarity and confidence to both clients and internal stakeholders.

Requirements

• 3-5 years of experience in email/SMS marketing, growth marketing, or e-commerce CRM.
• Agency experience or experience working on multiple client accounts simultaneously.
• Klaviyo expertise with performance results to back it up.
• Experience contributing to client relationships and presenting strategy and data to senior stakeholders.
• Proactive, creative, and holds high standards without needing external motivation.
• Passionate about DTC, e-commerce, and the evolving landscape of lifecycle marketing.

Benefits

• Unlimited PTO + Local holidays (Relevant to your hub): Rebooting is part of the work. Take the time you need to stay sharp.
• Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include Brazil and Spain.
• Parental Leave: Flexible parental leave to support new parents during this important transition.
• Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.

Equal Opportunity Statement

Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.