[Hiring] Director, Membership & Frequency @Tailored Brands

Role Description

We currently have an exciting opportunity for a Director of Membership & Frequency that will lead a unified, enterprise-wide approach to advancing customer frequency - and Membership is at the center of it. We define Membership not as a loyalty program, but as the system that organizes and coordinates customer relationships across all four banners, resulting in earned loyalty through personalized, relevant, and rewarding experiences. This is a high-visibility, cross-functional role responsible for driving the strategy, governance, and execution of Tailored Brands' Membership and customer experience. The right person brings both strategic rigor and operational discipline, is equally comfortable in executive leadership forums and cross-functional working sessions and thrives in an environment where the foundation is strong and the pace of acceleration is high.

Qualifications

• 12+ years of progressive experience in customer marketing, loyalty, membership, or personalization - ideally within retail, DTC, or a multi-brand environment
• Bachelor’s degree in marketing, business or another related field
• Demonstrated success leading enterprise-wide, cross-functional programs with measurable customer and financial outcomes
• Deep familiarity with the modern membership and personalization technology stack (CDP, CRM, AI decisioning, journey automation)
• Strong strategic instincts paired with a bias for execution - able to develop a clear point of view and drive it through a complex organization
• Exceptional communication and influence skills; comfortable presenting to and partnering with EC-level leadership
• A data-driven mindset with the ability to translate analytics into actionable strategy
• High EQ and collaborative operating style - this role requires trust-building across many functions simultaneously.

Requirements

• Ability to sit and work at a computer keyboard for extended periods of time
• Ability to stoop, kneel, bend at the waist, and reach daily
• Able to lift and move up to 25 pounds occasionally
• Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
• Hours regularly 40 hours per week, as work dictates, from our Dublin, California office. Remote candidates will be considered.

Benefits

• Healthcare including medical, dental and vision
• Retirement savings (401k with a company match)
• Income protection programs such as life, accident and disability insurance
• Paid time off for sick leave, vacation, bereavement, jury duty, and holidays
• Wellbeing program
• Commuter assistance
• Adoption assistance
• Education assistance
• Legal services
• Employee merchandise discounts

Work-Life Balance

We understand the demands of work, school, family, and personal responsibilities. Through our work-life resources and programs we offer services for every stage of life to help you manage the day-to-day needs. We offer programs such as:

• Meeting-Free Fridays (encouraged) | so you can catch up on work and self-development
• Summer Fridays | from Memorial Day to Labor Day so you can enjoy a head-start to the weekend
• Holiday Early Departure | close out early the business day before a company observed holiday

The base pay range is $141,100 - $260,000. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable. Actual compensation within this range will be determined based on factors such as skills, experience, and qualifications. Other compensation may include a 20% Annual Incentive Plan (AIP) bonus paid out according to policy.