[Hiring] Digital Marketing Specialist / Shopify Specialist @D2B

Role Description

We are seeking an experienced Digital Marketing Specialist / Shopify Specialist to take ownership of the company's online store and help drive stronger e-commerce performance. The primary focus of this role is Shopify and conversion rate optimization — improving the website experience, merchandising, product presentation, SEO, and customer journey to turn more existing website traffic into customers.

Alongside Shopify, the successful candidate will support SEO, Klaviyo/email marketing, marketing automation, social media, graphic design, and digital advertising. As website conversion performance improves, paid advertising across platforms such as Meta and Google can become a greater focus for driving scalable online growth.

This is a hands-on role for someone who understands that successful e-commerce marketing is not simply about generating traffic. You should be comfortable analyzing the complete customer journey, identifying where customers are dropping off, and implementing practical improvements that increase conversion, engagement, repeat purchases, and online revenue.

Key Responsibilities

• Shopify & E-Commerce Management (Primary Focus)
  • Take day-to-day ownership of the Shopify website
  • Maintain and optimize product pages, collections, navigation, menus, and site content
  • Ensure product information, imagery, descriptions, pricing, and promotional content are accurate and well presented
  • Improve product merchandising and collection structure to make products easier to discover
  • Review the customer journey from landing page through to checkout
  • Identify website issues that may be limiting conversion
  • Implement improvements to usability, navigation, product discovery, and overall shopping experience
  • Coordinate website promotions, seasonal campaigns, product launches, and sales
  • Ensure the online store remains current, visually consistent, and aligned with the brand
  • Monitor website performance and recommend ongoing improvements
• Conversion Rate Optimisation
  • Analyse website behaviour and identify opportunities to improve conversion rates
  • Review key landing pages, product pages, collection pages, and checkout journeys
  • Identify points of friction or customer drop-off
  • Recommend and implement practical CRO improvements
  • Test improvements to page layouts, calls-to-action, messaging, offers, and merchandising
  • Improve mobile shopping experience and website usability
  • Monitor conversion performance and report on improvements over time
  • Use data rather than assumptions to guide website changes
• SEO & Organic Website Growth
  • Improve on-page SEO across the Shopify website
  • Optimise product and collection titles, descriptions, metadata, headings, and URLs
  • Conduct keyword research relevant to company’s products and customers
  • Identify opportunities to improve organic visibility for important product categories
  • Optimise new and existing website content for search
  • Monitor organic traffic, rankings, and website performance
  • Identify and resolve basic technical SEO issues where possible
  • Ensure SEO best practices are incorporated into ongoing Shopify management
• Klaviyo, Email Marketing & Automation
  • Manage and optimise Klaviyo email marketing activity
  • Build and improve automated customer flows
  • Develop campaigns supporting product launches, promotions, seasonal activity, and customer retention
  • Improve key automations such as welcome, abandoned cart, browse abandonment, post-purchase, and re-engagement flows
  • Segment audiences to improve email relevance and performance
  • Create and test subject lines, messaging, offers, and creative
  • Monitor open rates, click-through rates, conversions, and email-attributed revenue
  • Identify opportunities to use automation to improve customer retention and repeat purchases
• Social Media & Content
  • Support company’s organic social media presence
  • Plan and maintain a consistent social content calendar
  • Create content promoting products, brands, campaigns, and the company story
  • Coordinate social activity with website promotions and email campaigns
  • Maintain consistent brand presentation across digital channels
  • Monitor engagement and identify content opportunities based on audience response
• Graphic Design & Ad Creative
  • Create high-quality digital assets for the website, social media, email campaigns, and paid advertising
  • Develop promotional banners, campaign graphics, product-focused creative, and social content
  • Adapt existing brand assets into multiple digital formats
  • Create compelling ad creative designed to drive engagement and conversion
  • Maintain visual consistency with the brand
  • Work efficiently across multiple creative requirements and campaign deadlines
• Paid Digital Advertising
  • Manage and optimise Meta and Google advertising campaigns
  • Develop campaigns around key products, categories, promotions, and seasonal opportunities
  • Coordinate ad creative, copy, audiences, and landing pages
  • Monitor spend, traffic, conversion, and return on advertising investment
  • Test audiences, creative, messaging, and offers
  • Ensure paid traffic is directed to relevant, conversion-focused landing pages
  • Identify opportunities to scale successful campaigns based on performance
  • Provide clear recommendations around budget allocation and campaign priorities
• Reporting & Digital Performance
  • Monitor key e-commerce and marketing performance metrics
  • Track website traffic, conversion rate, average order value, customer behavior, and online revenue
  • Monitor SEO, email, social, and paid media performance
  • Identify trends, issues, and growth opportunities
  • Provide clear reporting and practical recommendations
  • Use performance data to prioritise the digital activities most likely to improve commercial outcomes

Qualifications

• Proven experience in digital marketing with a strong Shopify/e-commerce focus
• Strong hands-on experience managing and optimizing Shopify websites
• Demonstrated understanding of conversion rate optimization and e-commerce customer journeys
• Experience with SEO and on-page website optimization
• Experience with email marketing and marketing automation
• Strong understanding of digital marketing fundamentals across organic and paid channels
• Graphic design capability and ability to produce quality digital marketing assets
• Experience supporting or managing social media marketing
• Strong analytical skills and ability to use data to identify opportunities
• Good understanding of e-commerce metrics including conversion rate, traffic, average order value, customer acquisition, and revenue
• Excellent written English and attention to detail
• Strong organization and ability to manage multiple digital priorities
• Proactive approach with the ability to independently identify and implement improvements

Requirements

• Strong previous experience working with Shopify-based retail or e-commerce brands
• Previous experience with Klaviyo
• Proven experience improving website conversion rates
• Experience managing Meta Ads and Google Ads
• Experience with fashion, lifestyle, beauty, homewares, or consumer retail brands
• Strong graphic design and ad creative portfolio
• Experience with customer segmentation and lifecycle marketing
• Understanding of Australian e-commerce and consumer behaviour
• Experience working with an Australian retail business
• Ability to combine creative marketing skills with strong commercial and analytical thinking