[Hiring] Digital Experience, Senior Specialist @RKD Group, Inc.

Role Description

The Digital Experience, Senior Specialist leads a portfolio of complex or high-priority client accounts, delivering strategic digital counsel and ensuring high-impact program results. This role combines strong client leadership with internal team management, mentorship of junior staff, and advanced analytical and strategic capabilities.

Key Responsibilities:

• Senior Client Leadership
  • Serve as the senior relationship lead for assigned accounts, owning overall client satisfaction and retention.
  • Proactively identify strategic opportunities, risks, and growth areas within client portfolios.
  • Lead high-stakes client meetings, presentations, and strategic reviews.
  • Manage escalations and navigate complex client situations with professionalism and solutions-oriented thinking.
• Digital Strategy & Planning
  • Lead the development of comprehensive digital strategy plans, including channel mix recommendations, audience strategies, and program roadmaps.
  • Develop and manage multi-channel budgets and revenue projections with accuracy and strategic intent.
  • Integrate knowledge of email, CRO, digital media (paid search, paid social, programmatic), and texting into unified, goal-aligned programs.
• Cross-Functional Integration
  • Drive cross-functional collaboration with Pod Managers and internal RKD teams to ensure cohesive, timely delivery of integrated work.
  • Align internal teams around client priorities and ensure clear communication of scope, timelines, and goals.
  • Identify and resolve bottlenecks in the fulfillment process.
• Team Development
  • Mentor and guide Coordinators, supporting their growth and day-to-day work.
  • Provide feedback on work quality and help elevate team capabilities across the group.
• Reporting, Analytics & Optimization
  • Oversee performance analysis across digital programs and translate results into client recommendations.
  • Champion a test-and-learn culture, ensuring insights are documented and applied to future strategy.
  • Monitor portfolio-level performance trends and alert leadership to risks or opportunities.

Qualifications

• Bachelor's degree in marketing, communications, or related field; advanced degree a plus.
• 5–7 years of experience in digital marketing or agency account management.
• Proven track record of managing complex client relationships and multi-channel digital programs.
• Strong budget management, strategic planning, and presentation skills.
• Experience mentoring or leading junior team members.

Requirements

• Location: remote.
• Pay Range expected for the position: $70,000 - $90,000 annually.
• RKD Group is seeking Specialists and Senior Specialists - The position level and compensation for this role will be determined based on the market location, experience, job skills, and qualifications of the candidate.

Benefits

• RKD Group offers highly competitive compensation commensurate with experience, and a full range of benefits.

Company Description

RKD Group, a direct response marketing and advertising agency, is seeking a Digital Experience, Senior Specialist to achieve breakthrough results that make a positive impact in this world. By joining our team, you become an integral part of that mission. With our headquarters located in Dallas, Texas, RKD Group is a remote-first company that has helped hundreds of nonprofits raise billions of dollars to fulfill their missions.