[Hiring] Customer and Retention Manager @Snif
Mar 26, 2025 - Snif is hiring a remote Customer and Retention Manager. đź’¸ Salary: highly competitive salary and equity. đź“ŤLocation: USA.
Role Description
At Snif, our customer informs everything we do — from the products we release, to the way we communicate and evolve the brand. There is no person more important than our customer, and no objective more critical than fostering loyalty and community. As the Customer and Retention Manager, you’ll play a major role in Snif’s retention marketing efforts. You will support planning, execution, and analysis across key initiatives including:
- Email and SMS marketing
- Subscriptions
- Loyalty
- Sampling
- Customer surveying
This role calls for a motivated, customer-centric thinker who excels at bringing ideas to life through cross-functional collaboration and meticulous, thoughtful implementation. Highly-organized and detail-oriented, they ensure seamless execution across multiple channels. With a test-and-learn mindset, they embrace creative and innovative approaches while continuously optimizing for engagement and retention.
The Customer and Retention Manager will report directly to our VP of Customer and Retention, and will work closely with our teams across marketing, creative and brand, retail, and product development. While we are based in New York City, we operate as a fully remote team.
Qualifications
- At least 3-4 years of work experience in marketing or high-growth role; relevant experience in an e-commerce/DTC environment or with a major retailer is a plus
- Experience owning or managing email and SMS marketing programs
- Genuine excitement for customer loyalty and the world of retention marketing
- Exceptional organizational skills and attention to detail
- Next-level time management and project management skills
- Strength and rigor in navigating ambiguity
- Excellent verbal, written, and interpersonal skills
- Eagerness to roll-up your sleeves with a “figure it out” mentality
- A curious and innovative mindset
- Ability to translate data into simple, real-world outcomes and goals
- Advanced proficiency in Excel, Powerpoint, and Google Suite
- Experience with Klaviyo and Postscript is strongly preferred
- A desire for the excitement, grind, and freedom that comes with an early-stage and fast growing startup
Requirements
- Lead execution of Snif’s retention initiatives, ensuring seamless implementation across email, SMS, sampling, loyalty, subscriptions, and more
- Define retention strategies for new product launches and evergreen products across channels
- Own Snif’s email and SMS marketing efforts across campaigns and automated flows
- Support the management and optimization of Snif’s subscription program
- Assist in the management and enhancement of Snif’s loyalty program
- Support the planning, execution, and analysis of Snif’s product sampling initiatives
- Contribute to customer surveying efforts
- Monitor and report on key retention and engagement metrics
- Stay up to date on best practices in retention marketing
- Provide support for additional business and marketing needs
Benefits
- Be part of a fast-growing company with an awesome mission
- Highly competitive salary and equity
- An opportunity for growth and ability to widen your role and responsibilities
- Medical, Dental, and Vision healthcare insurance
- 401K Retirement Plan with company matching
- Paid Parental Leave
- Flexible vacation and PTO policy
- Industry-leading well-being and mental health benefits
- Virtual and remote work as well as work-from-home setup
- Snif product on us!
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
highly competitive salary and equity
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
