[Hiring] CRM Strategist @Jenzabar

Role Description

The CRM Strategist is an experienced well-rounded digital marketer who supports the implementation & adoption of CRM tools across the business. They will help manage the CRM platforms via implementation, rollout of new features & functionality and user communications & training.

• Support cross-departmental initiatives by serving as a subject matter expert across the organization, providing consultation and best practices for various CRM systems.
• Work with clients to analyze business requirements and workflows for their student marketing initiatives.
• Lead CRM platform maintenance, troubleshoot issues, create user training materials, and communicate updates.
• Identify and recommend areas within the CRM that can be improved via automation and third-party tools.
• Support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.
• Implement innovative business and CRM trends to ensure campaign success.
• Communicate insights, learnings and actionable recommendations to stakeholders at all levels across the organization in an effective way.
• Help ensure information is integrated across marketing campaigns, optimized for specific delivery channels.
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate.
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight.
• Other duties as assigned.

Qualifications

• 4+ years of relevant professional experience required.
• Bachelor’s Degree in relevant field.
• In-depth understanding of the capabilities and constraints of Salesforce, Slate, Element451 or similar CRM system.
• Strategic thinking and problem solving with the ability to thrive in a fast-paced environment.
• Strong stakeholder management and communication.
• Presentation skills with a high degree of comfort with both large and small audiences.
• Strong organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
• Proven self-motivation to take initiative and master new tasks quickly.
• Experience working in agile development environments.
• Demonstrated desire for continuous learning and improvement.
• Strong attention to detail skills as well as ability to work collaboratively and independently.
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow through.

Requirements

• The pay range for this position is $70,000-$78,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience.
• This position is eligible for an annual bonus in addition to a full range of benefits.

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• PTO
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance