[Hiring] Brand and Creative Operations Manager @FERGUSON

Role Description

The Brand & Creative Operations Manager leads the technology, systems, and operational capabilities that enable Ferguson's Brand & Creative team to work more efficiently, effectively, and at scale. This role is responsible for developing and optimizing the platforms, workflows, and emerging technologies that support creative production, asset management, and the delivery of consistent brand experiences across the enterprise.

Working closely with the Director of Brand & Creative, this individual drives operational innovation through platform integrations, automation, and identifying and adopting AI-enabled capabilities. The role oversees the enterprise's brand technology ecosystem, ensuring associates have access to intuitive, scalable tools and resources that simplify workflows, strengthen brand consistency, and improve productivity.

The manager also leads day-to-day brand systems operations, technical roadmaps, and the ongoing development of capabilities that support both the Brand & Creative team and the broader organization. This is a hands-on manager role who balances direct execution with people management.

Qualifications

• Bachelor's degree in Marketing, Communications, Business, Information Systems, or a related field.
• 5+ years of experience in creative operations, marketing technology, digital asset management, or a related area.
• Experience with enterprise platforms such as Bynder, Adobe Workfront, Templafy, Tenovus, Make, Fusion or similar solutions.
• Experience in managing templated solutions.
• Knowledge of AI-enabled tools, workflow automation, and digital asset management standard methodologies.
• Experience managing technology vendors, budgets, and platform investments.
• Comfortable being a doer and people manager.
• Strong analytical, communication, and cross-functional leadership skills.
• Proven ability to drive operational improvements and technology adoption.

Requirements

• Lead the strategy, development, and optimization of brand and creative technology platforms.
• Develop and maintain a technology roadmap that aligns platform capabilities with business priorities.
• Find opportunities to consolidate, integrate, and streamline systems.
• Oversee enterprise-facing brand tools, templates, portals, and asset libraries.
• Manage technology vendor relationships, platform performance, licensing, and budgets.
• Lead the identification, evaluation, and implementation of AI-enabled tools.
• Partner with internal technology and cross-functional teams to identify use cases.
• Develop strategies to integrate AI and automation into existing workflows.
• Champion AI literacy and adoption across the Brand & Creative team.
• Monitor emerging technologies and industry advancements.
• Establish methods for evaluating the effectiveness of AI and automation initiatives.
• Lead the development and enhancement of workflow management capabilities.
• Find opportunities to automate repetitive processes and improve collaboration.
• Partner with creative leadership and project management to align operational processes.
• Establish scalable processes, governance, and standard methodologies.
• Develop operational reporting and performance metrics.
• Oversee the enterprise digital asset management strategy.
• Establish scalable asset management practices.
• Lead the evolution of enterprise brand portals and templates.
• Partner with Brand Management to ensure systems support brand standards.
• Oversee integrations between brand platforms and other enterprise technologies.
• Find opportunities to expand self-service capabilities.
• Lead and develop the Brand Systems function.
• Oversee technical documentation, platform maintenance, and asset requests.
• Provide operational oversight of branded merchandise and print platforms.
• Establish service standards and operational procedures.
• Manage platform-related budgets, vendor contracts, and technology investments.
• Collaborate with Brand Management, Creative, IT, and Procurement.
• Foster a culture of continuous improvement and knowledge sharing.

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• Life insurance.
• 401(k) with a company match.
• Mental health coverage.
• Gender affirming and family building benefits.
• Paid parental leave.
• Associate discounts.
• Community involvement opportunities.

Company Description

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes, and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service, and capabilities across various industries.