[Hiring] Senior Manager, Mass Tort & Environmental @Allstate

Role Description

The Senior Claim Manager leads a Direct Claims team responsible for handling complex claims and latent injury exposures, including asbestos, pollution, PFAS, talc, and other long-tail matters. This role is responsible for strategic leadership, operational excellence, financial oversight, and team development to ensure high-quality claim outcomes, regulatory compliance, and alignment with business objectives.

Key Responsibilities

• Lead and develop a high-performing team of claim professionals handling complex environmental, mass tort, asbestos, PFAS, and other long-tail liability claims.
• Provide strategic direction on claim resolution, including coverage analysis, liability assessment, litigation management, reserving, reinsurance reporting, and settlement strategies for high-severity exposures.
• Drive superior claim outcomes through sound financial stewardship, innovative disposition strategies, and a focus on timely, effective claim resolution.
• Oversee litigation and dispute resolution activities, including management of outside counsel, experts, consultants, and vendor partners.
• Monitor claim performance, reserving accuracy, operational metrics, and emerging trends to identify opportunities for improved results and organizational effectiveness.
• Partner with Legal, Actuarial, Reinsurance, Finance, and senior leadership to address complex claims and business issues.
• Prepare and present claim strategies, exposure assessments, and operational updates to senior leadership.
• Foster a culture of accountability, inclusion, continuous learning, and employee engagement through coaching, performance management, and talent development.
• Build technical capability and succession strength within the team through coaching, knowledge transfer, and development planning.
• Ensure compliance with claim handling standards, regulatory requirements, and organizational policies.
• Leverage data analytics, technology, and AI-enabled tools to enhance decision-making, operational efficiency, and claim outcomes.
• Identify emerging claim trends and communicate potential financial, operational, and reputational impacts to key stakeholders.
• Oversee third-party administrators and vendors to ensure contract compliance, service quality, and cost control.
• Occasional business travel may be required.
• Other responsibilities as assigned.

Qualifications

• 10+ years of relevant claims, insurance coverage, or reinsurance experience.
• Proven leadership experience managing teams and direct reports.
• Advanced expertise in environmental and mass tort claims, investigation, evaluation, negotiation, and settlement.
• Strong knowledge of insurance, coverage interpretation, and case law.
• Deep understanding of claims processes, systems, and regulatory requirements.
• Ability to analyze complex data, financial forecasts, and operational performance metrics.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, as well as Microsoft Copilot and AI-enabled technologies, with demonstrated adaptability to new systems and tools.
• Strong leadership and people management skills, including coaching, mentoring, and team development.
• Ability to influence and communicate effectively with senior leaders and diverse stakeholders.
• Strategic thinker with the ability to translate complex issues into actionable solutions.
• Proven ability to drive results, improve processes, and manage competing priorities.

Requirements

• Company-provided technology includes laptop, monitors, headset, keyboard, and mouse.
• Remote employees receive monthly connectivity reimbursement.
• A dedicated, distraction-free workspace and reliable internet, with minimum speeds of 50 Mbps download and 5 Mbps upload, are required for remote work.

Compensation

• Compensation offered for this role is $134,000.00 - $209,750.00 annually and is based on experience and qualifications.