[Hiring] Professional Indemnity Claims Handler @Gallagher

Role Description

Join Caytons, Gallagher Bassett’s in-house law firm. We’re looking for an experienced Claims Handler - Professional Indemnity to join our growing team. This is a fantastic opportunity to take ownership of a varied and engaging caseload within a highly regarded in-house legal environment, with real scope for progression as we continue to expand.

In this remote based role, you’ll manage a caseload primarily focused on Professional Indemnity claims, alongside exposure to areas such as Drivers’ Negligence. You’ll handle claims across a diverse range of professions, including:

• Construction
• Architects
• Surveyors
• Engineers
• Solicitors
• Accountants
• Brokers
• Insurers

How you'll make an impact:

• Managing and progressing claims through to resolution in a timely and cost effective manner
• Reviewing and interpreting policy coverage, applying insurer claims philosophies
• Working within delegated authority and referring matters outside of authority where required
• Applying a fair and consistent approach to indemnity and liability decisions
• Supporting the delivery of SLAs and KPIs across the portfolio
• Maintaining high quality file notes and accurate management information (MI)
• Assisting with bordereaux reporting and general claims administration
• Working closely with the admin team to ensure efficient file progression

Qualifications

• Proven experience managing Professional Indemnity claims (essential)
• Legal background - Law degree, LPC or equivalent is desirable
• A background as a Claims Handler or Adjuster (TPA or insurer environment preferred)
• Experience working under delegated authority with strong understanding of referral processes
• Excellent attention to detail, with a focus on high quality file management and documentation
• Strong organisational, negotiation and decision making skills
• A proactive, client focused approach with excellent communication skills
• Ability to work both independently and collaboratively within a team environment

Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact