[Hiring] Pre-Litigation Legal Case Manager @ARC Group

Role Description

ARC Group is recruiting for our client, a growing personal injury law firm seeking experienced Pre-Litigation Legal Case Managers to join its team. This is a fully remote opportunity for candidates located in Tennessee who have experience managing personal injury cases through the pre-litigation process.

The Legal Case Manager will play a key role in managing client relationships and moving personal injury cases forward from the initial stages through settlement. The ideal candidate is organized, compassionate, detail-oriented, and comfortable managing a high-volume caseload in a fast-paced environment.

• Manage personal injury cases throughout the pre-litigation process, serving as a primary point of contact for clients.
• Build strong relationships with clients and provide consistent communication, guidance, and support throughout their case.
• Help clients navigate the medical treatment and claims process while ensuring appropriate documentation is collected.
• Coordinate with attorneys, clients, medical providers, insurance companies, and other parties involved in each case.
• Request, review, organize, and summarize medical records and medical bills.
• Track case deadlines, treatment, documentation, insurance information, and other important case developments.
• Prepare demand packages and supporting documentation for settlement negotiations.
• Help move cases forward efficiently and identify issues that may impact the value or resolution of a claim.
• Maintain accurate and up-to-date case files and documentation.
• Manage a high-volume caseload while maintaining a high level of accuracy and client service.
• Use case management technology and other tools to efficiently manage workflow and case information.
• Communicate regularly with clients to ensure they understand the status of their case and next steps.
• Work collaboratively with attorneys and other members of the legal team while independently managing assigned responsibilities.

Qualifications

• 2+ years of experience handling Personal Injury pre-litigation cases in Tennessee.
• Strong knowledge of the personal injury claims and pre-litigation process.
• Experience requesting, reviewing, and summarizing medical records and medical bills.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage a high-volume caseload in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong client-service and relationship-management skills.
• Ability to prioritize competing tasks, meet deadlines, and work independently.
• Ability to work effectively in a fully remote environment.

Requirements

• Bachelor's degree or Paralegal Certificate (preferred).
• Experience working in a high-volume or rapidly growing personal injury law firm (preferred).
• Familiarity with insurance claims and settlement procedures (preferred).
• Experience preparing demand packages (preferred).
• Experience with case management platforms such as Filevine, Clio, SmartAdvocate, or similar systems (preferred).
• Comfortable adapting to evolving processes, systems, and technology (preferred).

Benefits

• Fully Remote – Work from anywhere in Tennessee.
• Competitive salary based on experience.
• Performance-based bonus opportunity.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• HSA.
• Life insurance.
• Disability coverage.
• Paid time off.
• Parental leave.