[Hiring] Liability Associate Claims Adjuster @Davies

Role Description

The Liability Associate Claims Adjuster is responsible for investigating, evaluating, negotiating, and resolving first party automobile physical damage claims and third party automobile and general liability property damage claims in accordance with company policies, client service standards, and regulatory requirements. Claims handled may include:

• Automobile Collision and Comprehensive coverages
• Automobile Property Damage
• Commercial General Liability (CGL) property damage
• Commercial General Liability (CGL) sewer backup
• Other casualty or commercial liability exposures depending on the assigned client program

This role manages claims of varying complexity based on level and works collaboratively with claimants, insureds, attorneys, clients, and internal stakeholders to ensure timely and effective claim resolution.

Key Responsibilities

• Investigate first party physical damage and third party liability claims to determine coverage, liability, and damages.
• Review accident reports, witness statements, repair estimates, and related claim materials.
• Conduct interviews with claimants, insureds, witnesses, and other involved parties.
• Analyze policy provisions and coverage details to determine claim applicability.
• Complete damages investigations including repair estimates, loss of use, diminished value, etc.
• Issue payments in accordance with coverage, liability, and damages investigation, company policies, and client service standards.
• Identify subrogation, or other risk transfer opportunities, and refer the file to the subrogation unit.
• Manage assigned claims from initial report through resolution.
• Establish and maintain appropriate claim reserves based on claim exposure.
• Establish and maintain appropriate plan of action and file diary.
• Evaluate damages including bodily injury, liability exposure, and property damage.
• Negotiate settlements with claimants, attorneys, and other involved parties.
• Process form letters.
• Maintain regular communication with clients, insureds, claimants, and other involved parties.
• Provide updates regarding claim status, strategy, and resolution progress.
• Deliver high-quality customer service.
• Maintain accurate and detailed claim documentation within the claims management system.
• Ensure claim handling complies with company guidelines, regulatory requirements, and client service standards.
• Identify potential fraud indicators and escalate concerns when appropriate.

Qualifications

• Claims adjusting licenses as required by jurisdiction (Florida).
• 2 years of first party physical damage, automobile liability, commercial general liability, or closely related experience.
• Strong investigative, analytical, and negotiation skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple claims while maintaining quality and service standards.
• Knowledge of Florida Sovereign Immunity law.

Benefits

• Medical, dental, and vision plans to support your health and that of your family.
• A 401(k) plan with employer matching.
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees.
• Paid holidays.
• Life insurance and short-term and long-term disability coverage.
• Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.
• Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.