[Hiring] Legal Intake Virtual Assistant @Valgorithm

Role Description

We are looking for a warm, patient, and highly communicative Legal Intake Virtual Assistant to join our team and support a U.S. employment law practice by:

• Answering inbound calls from potential clients with warmth, patience, and professionalism.
• Listening carefully to each caller’s story and making them feel heard and respected, without giving legal advice.
• Completing intake forms accurately and in detail, following the firm’s guidelines.
• Writing clear, well-organized summaries of each caller’s situation for the legal team.
• Handling follow-up calls from existing leads and making outbound calls as assigned.
• Flagging urgent or unusual cases to the legal team promptly.
• Communicating clearly and respectfully with attorneys, legal staff, and the Valgorithm team.
• Supporting light administrative tasks when call volume is low.
• Following Valgorithm’s internal policies and SOPs, including attendance, time tracking, and daily reporting.
• Joining internal team meetings, updates, and feedback sessions.
• Keeping Valgorithm informed, and raising process gaps or improvement ideas.
• Collaborating with the CEO and VA Manager to improve service quality.

30-60-90 Day Plan

• First 30 Days – Onboarding & Training
  • Complete Valgorithm onboarding and training on intake process and documentation standards.
  • Shadow experienced intake VAs on live calls to learn the call flow, tone, and expectations.
  • Begin handling intake calls under supervision.
  • Learn Valgorithm’s internal policies, SOPs, and daily reporting routine.
  • Hold weekly check-ins with the VA Manager.
• Days 31-60 – Independent Call Handling
  • Handle inbound intake calls independently with high accuracy.
  • Manage follow-up calls from existing leads.
  • Send accurate daily reports consistently, following internal SOPs.
  • Spot incomplete or urgent leads and escalate them appropriately.
• Days 61-90 – Full Ownership & Optimization
  • Fully own the intake phone line during your shift with high responsiveness.
  • Support outbound calls and other call-related tasks as assigned.
  • Identify gaps or improvements in the intake process and suggest solutions.

Qualifications

• Excellent English, both spoken and listening comprehension.
• 1+ years of experience in a phone-based, client-facing role (legal intake, call center, customer support, or similar).
• Experience in a legal setting (legal assistant, paralegal, or legal intake) is preferred.
• Strong empathy and patience.
• A calm, professional presence on the phone.
• Strong critical thinking skills.
• High attention to detail.
• Clear, organized writing skills for case summaries and daily reports.
• Comfortable with VoIP phone systems, web-based forms, email, Slack, and time-tracking tools.
• Ability to maintain strict confidentiality and handle sensitive personal and legal information with discretion.
• Reliable and self-directed, able to follow structured processes independently in a remote setting.

Work Environment Requirements

• Dedicated Computer: A personal computer (not shared with family members) with at least 8GB RAM, current security updates, and antivirus software.
• Primary Internet Connection: At least 20 Mbps download and 10 Mbps upload.
• Backup Internet Connection: A secondary option such as pocket wifi, a prepaid modem, or a mobile data plan.
• Quality Headset: A noise-canceling headset with a clear microphone.
• Quiet Workspace: A consistently quiet space free from background noise, which is essential for phone calls.
• Licensed Operating System: Windows 10 or higher, or macOS 10.15.5 or higher.
• Availability during Eastern Time (EST) business hours.

Benefits

• 100% remote, full-time position (160 hours/month).
• 8 paid non-working holidays per year + vacation days.
• Full onboarding, training, and ongoing support from Valgorithm’s internal team.
• Make a real difference by being the first voice people hear when they reach out for help.
• Hands-on experience in the U.S. legal industry.
• Work in a dynamic, fast-paced environment with room to grow and take on more responsibility.