[Hiring] Legal Intake Specialist @Finch

Role Description

Intake Specialists are the first voice potential clients hear from Finch. You’ll build trust in minutes, qualify cases, and ensure every eligible client signs quickly and seamlessly. This 24/7 team is the front line of Finch’s client experience.

The Schedule:

• Monday - Friday, 12:00PM - 10:00PM EST

You Will:

• Answer inbound calls for multiple Law Firms with empathy and professionalism
• Qualify cases and confirm eligibility using defined criteria and an understanding of personal injury cases
• Guide clients through the sign-up process and secure retainers
• Hand off cases to attorneys and lead paralegals with complete and accurate information
• Maintain responsiveness as a key builder of trust with every partner

Qualifications

• 5+ years in client-facing intake or sales roles, ideally in legal services
• Bilingual (English/Spanish)
• Excellent communicator who can build trust quickly
• Ability to lead conversations with empathy while maintaining control of the call
• Stay calm and focused under pressure
• Able to multi-task in a fast-paced environment
• Can confidently help people understand how a lawyer can best help with their situation with a soft sales approach

Compensation

• $55,000 – $75,000 annual salary + equity

Benefits

• 100% coverage for health, dental, and vision
• 401(k) retirement plan
• Flexible PTO (we trust you to take the time you need)