[Hiring] Deal Desk Coordinator @Retell AI

Role Description

Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!

We’re hiring our a Deal Desk Coordinator on a 1099 contract to work on deals. You’ll work directly with the founder and daily with Sales, Finance, and Legal. Our usage-based pricing is still taking shape, and the deals you structure will shape it.

Key Responsibilities

• This role has fast, profitable deal approvals from quote to cash.
• Structure and approve non-standard deals (discounts, usage commits, per-minute pricing, payment terms) in hours, not days.
• Build the discount approval matrix and pricing guardrails, and model deal margin before every approval.
• Run quote-to-cash across CRM, CPQ, Legal handoff, and billing.
• Report weekly on cycle time, discount levels, and win rate, and automate approvals where possible.

Qualifications

• 4+ years in deal desk, pricing, or sales/revenue operations at a B2B SaaS company.
• Experience owning an end-to-end enterprise process for deals over $300K.
• Hands-on experience with Salesforce or HubSpot and a CPQ tool.
• Experience at a VC-backed SaaS/AI company or a big tech/large SaaS company.
• Availability for overlapping hours with our Pacific Time team and customers.

Requirements

• Experience with usage-based or consumption pricing (nice to have).
• Built a deal desk function from scratch (nice to have).
• SQL or scripting skills to automate reporting and approvals (nice to have).

Benefits

• Employment Type: Full-Time 1099 Contractor.
• Compensation: $6,000 - $7,500 USD monthly, based on experience.
• Location: Remote.
• Hours: Must be open to working some overlapping hours with our Pacific Time team and customers.