[Hiring] Legal Forwarder @Caine & Weiner

Role Description

• Responsible for managing a queue of accounts on behalf of Caine & Weiner clients.
• Assign attorneys to accounts that need to be forwarded to outside attorneys for handling.
• Monitor the work performed by outside attorneys and report the results of the work to clients as appropriate.
• Manage a pre-forwarding and forwarding queue of accounts, normally working 50+ accounts daily.
• Research accounts in their queue to determine if they are suit worthy, using the internet and Lexis reports.
• Negotiate and approve payment arrangements or settlement offers in accordance with company and client guidelines on accounts in their queue.
• Ensure attorneys are aggressively pursuing the accounts, obtaining costs from clients to pursue litigation if that is the appropriate course of action.
• Coordinate the legal strategy between the client and the attorney.
• Identify “problem accounts” or “problem attorneys” and escalate to Management or In-House Attorney if the issue is not resolved.
• Follow-up with attorneys on payments made to their offices to ensure timely remittance of funds collected by the attorney.
• Attend company meetings as required by management.
• Provide reports to Management as requested.
• Review accounts that need to be closed and move them to the appropriate closing desk.

Qualifications

• General knowledge and experience in collections, skip-tracing, and compliance (FCRA, FDCPA, HIPAA).
• Good written skillset; must be able to compose status report emails to clients.
• Good computer skills and proficiency with word processing and spreadsheet software (Word, Excel, Outlook).
• Ability to multi-task, prioritize demands, take initiative, work proactively, and be resourceful.
• Outstanding interpersonal skills with the ability to work both independently and collaboratively with a diverse set of personalities.
• Strong client focus; self-starter with a desire to grow/learn.
• Proven ability to learn from others in the department and work towards achieving company objectives.
• Knowledge of CUBS is a plus.

Benefits

• 401(k)
• Dental insurance
• Vision insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Opportunities for advancement