[Hiring] Intake Advocate @Alexander Shunnarah Trial Attorneys

Role Description

We're hiring a dedicated, full-time Intake Advocate to be the first voice our VIP referral-source clients hear, and a resource to the firm's intake team. This is a client-facing role for anyone with a J.D. from any accredited law school. The people you speak with are already interested in working with us, so your job is to make a great first impression, explain who we are and how we work in plain English, answer their questions honestly, and confirm they want to move forward.

• Be the first point of contact for our VIP referral-source clients, taking their calls promptly so they always reach a real person.
• Run a brief, friendly intake call, usually under ten minutes. Introduce the firm, walk the client through what we do and what comes next, and answer questions clearly and honestly.
• Protect the integrity of every engagement. Clients sign a simple one-page digital agreement, and you confirm you have personally spoken with the named client before the firm countersigns.
• Serve as a resource to the firm's intake team, lending an attorney's judgment on questions that come up during intake.
• Hand every new matter off cleanly to intake, the case-management team, and the attorney handling the file.
• Bring warmth, empathy, and professionalism to every call. These are people in the middle of a stressful claim, and a great first conversation sets the tone for the whole relationship.
• This is a fantastic first role for either a newly licensed attorney or recent graduate who has not yet passed the bar exam, and is eager to learn, grow, and be part of a dynamic team.

Qualifications

• A J.D. from any accredited law school in any U.S. state.

Requirements

• Excellent phone presence and people skills. You're warm, quick on your feet, and genuinely good with people in a stressful moment.
• Comfort working at pace, taking intake calls as they come in through the day, with natural peaks in the afternoon and early evening.
• Sound judgment, strong ethical instincts, and the honesty to say when you don't know an answer and go find it.
• Fluency in Spanish is a significant plus. A meaningful share of our intake is Spanish-speaking, and a bilingual attorney who can take those calls directly is enormously valuable.
• Willingness to take your turn in a shared on-call rotation that includes evenings and rotational weekends.

Benefits

• Health insurance
• Parental leave
• Professional development assistance
• Employee appreciation programs
• A caring leadership with proven trial experience
• Ongoing opportunities to become a thought leader in the industry
• Monthly swag program
• Super high referral bonuses
• No requirement to generate business ever. The clients come to you.
• Way more tech forward than most firms. If you can dream it up, we can hire someone to make it happen.