[Hiring] Criminal Appeals Intake & Scheduling Coordinator @Job Duck

Role Description

At Job Duck, we are looking for a Criminal Appeals Intake & Scheduling Coordinator who is passionate about helping potential clients feel supported from their very first interaction. In this role, you will serve as a key point of contact, guiding prospective clients through the intake process, scheduling consultations, collecting payments, and maintaining consistent follow up. You will work closely with the legal team to ensure every lead receives timely attention and exceptional service. The ideal candidate is tech-savvy, highly communicative, trainable, and comfortable managing multiple conversations while maintaining a professional and compassionate approach. If you enjoy building relationships and creating positive client experiences, this opportunity may be a great fit for you.

• Monthly Compensation Range: From 1,142 to 1,220 USD

Responsibilities include, but are not limited to:

• Coordinate consultations and calls with correctional facilities
• Send intake forms and required documentation
• Follow up with prospective clients after initial inquiries
• Process payments through LawPay
• Schedule consultations and maintain attorney calendars
• Support the legal team with administrative and client service tasks
• Collect payments for consultations, case reviews, and representation agreements
• Qualify incoming leads and evaluate potential client needs
• Perform receptionist and front line client intake duties
• Ensure accurate documentation of client interactions and next steps
• Track lead activity and intake progress within the CRM
• Maintain ongoing communication with prospective clients and inmates

Qualifications

• 1 year of experience working as an intake specialist
• Lead qualification experience
• Excellent customer service skills
• Strong verbal and written communication in both English and Spanish
• Tech-savvy and adaptable
• Ability to learn new systems quickly
• Strong follow up and relationship building skills
• Scheduling and calendar management experience
• Payment collection experience
• Comfortable discussing services and payment options with prospective clients
• Attention to detail
• Organizational skills
• Professional phone etiquette
• Ability to multitask effectively
• Clio and LawPay experience preferred
• Clear and professional speaking voice

Requirements

• Location and timezone: Remote, Eastern Standard Time (EST)
• Working Hours: Monday to Friday
• Expected call volume: Moderate (6-15 calls per day)
• Software and Tools Required:
• CRM: Clio Grow, Clio Manage, Cadence Consult
• VOIP: RingCentral
• Email/Calendar: Google Workspace, Law Pay
• Work Shift: 8:00 AM - 5:00 PM [EST][EDT] (United States of America)
• Languages: English, Spanish

Benefits

• Great Place to Work Certification every year since 2022

Company Description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.