[Hiring] Court Coverage Specialist @ABC Legal Services

Role Description

As an Operations Associate on our Coverage team, you own a live book of court hearings and work the phones, texts, and email to lock in attorney coverage before the clock runs out. The job is part dispatcher, part closer, part account manager: fast, measurable, and never boring.

• Secure coverage on a deadline.
• Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date.
• Negotiate fees in real time.
• Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes.
• Triage a fast-moving pipeline.
• Manage last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
• Onboard and support attorneys.
• Keep clients in the loop.
• Keep your data clean.
• Make the system better.

Qualifications

• 1+ year in a role requiring high-volume phone outreach or direct negotiation.
• Comfortable and efficient on the phone, with strong verbal and written communication.
• Genuinely organized.
• Calm and decisive under deadline pressure.
• Tech-comfortable and quick to learn new platforms.
• High school diploma or equivalent.

Requirements

• Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment (preferred).
• A track record of hitting or exceeding KPIs in a metrics-driven role (preferred).
• Familiarity with CRM or scheduling tools (preferred).
• Exposure to legal, court, or collections operations (preferred).
• Comfortable on Mac OS and Google Workspace (preferred).

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with Company Matching
• Paid Time Off
• 7 Paid Company Holidays
• 4 Floating Holidays per Year
• Life Insurance and AD&D Insurance
• Long-Term Disability
• Health Care Reimbursement Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet Insurance