[Hiring] Claims Specialist @RXO, Inc.

Role Description

As a Specialist, Claims at RXO, your attention to the small details and strong work ethic will ensure our operations continue to run smoothly and our customers receive superior service. Every employee is part of the team and plays an important role at RXO.

• Complete data entry and other tasks needed for claims received in US Mail or Email to support department operations.
• Conclude cargo claims to meet individual, team, and company goals; process claims according to company policies and procedures.
• Understand and qualify type of claims filed; investigate cargo claims for loss and damage to determine company liability and costs for damage or loss while protecting company and customer interests.
• Understand and interpret legal limits of liability as stipulated in the contracts and applicable governing publications.
• Communicate with Sales, Operations, and customers when needed regarding disposition of claims.
• Compose professional claims correspondence.
• Handle customer inquiries and complaints.

Qualifications

• 1 year of experience as a cargo claims examiner, analyst, or other cargo claims experience.
• Proficiency with Microsoft Word and Excel, with excellent typing and PC skills.

Requirements

• Associates degree or an equivalent combination of education and experience.
• Knowledge of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements, and the National Motor Freight Classification system.
• Demonstrated ability to work under strict deadlines utilizing good planning and organizational skills.
• Exceptional customer service skills.
• Excellent written, verbal, and telephone communication skills.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.