[Hiring] Bilingual Legal Case Manager @Payroll Consultants

Role Description

We are currently seeking an experienced Bilingual Legal Case Manager to join our team at Payroll Consultants. The successful candidate will be responsible for managing a portfolio of client cases, liaising with both internal teams and external contacts, and ensuring timely and accurate results.

• Consistently manage a large volume of cases, periodically review and ensure their timely and legal resolution according to the company standards.
• Directly communicate with clients in a professional manner to understand their needs and convey updates.
• Coordinate with attorneys and other involved parties, preparing required legal documentation and maintaining comprehensive case files.
• Handle both inbound and outbound correspondences to resolve client queries and issues in a timely manner.
• Identify, escalate and resolve issues impacting the progression of cases or client satisfaction.
• Keep track of case statuses and update client records in customer management systems.
• Participate in continuous professional development programs including legal research and occasional trainings.

Qualifications

• Bachelor's degree in law or closely related field is required.
• Exceptional bilingual proficiency in both spoken and written language (specify the languages as per requirement).
• 2-3 years of experience working as a legal case manager dealing with payroll matters.
• Knowledge of federal, state and local laws pertaining to payroll and labor practices.
• Proficient with Microsoft Office Suite and legal research software tools.
• Excellent interpersonal and communication skills with an ability to work with diverse groups of people.

Benefits

• Competitive salary with a comprehensive benefits package.
• Professional work environment with opportunities for career growth and advancement.
• Health, dental, vision insurance, and employees wellness programs.
• Generous Paid Time Off policy and paid holidays.
• Retirement savings plan with company match.
• Continuous training and development opportunities.