Role Description
In this role, you will take ownership of fraud cases, regulatory requests, and risk-based decisions, helping protect our customers and our products from financial crime across Switzerland and the EU/EEA.
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Investigate and manage fraud cases, including complex or escalated matters, from initial detection through resolution.
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Handle and respond to requests from Swiss/EU/EEA authorities (e.g. law enforcement, regulators) related to our products and services.
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Review transaction details to identify suspicious or unusual activity, applying deeper pattern and typology analysis.
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Perform independent risk-based decisions, weighing customer, transaction, and product risk factors in line with internal policies and regulatory requirements.
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Document investigations and decisions clearly and accurately for audit and regulatory purposes.
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Collaborate with Legal, Risk, and Customer Care teams on AFC-related matters.
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Stay ahead of evolving fraud typologies, AML/CFT regulations, and industry best practices.
Qualifications
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Min 1 year of hands-on experience in AFC, AML/CFT, fraud investigation, or transaction monitoring, ideally in fintech, payments, or banking.
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Solid working knowledge of EU/EEA regulatory frameworks (e.g. AMLD, PSD2) and experience liaising directly with authorities.
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Currently located in Poland.
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Proven track record of making independent, well-documented risk-based decisions.
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Ability to mentor junior team members and contribute to process improvements.
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Fluent English; additional EU language(s) a plus.
Benefits
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A meaningful, high-impact role at the intersection of compliance, risk, and customer protection.
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Ownership of compliance cases and direct engagement with authorities.
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Our company is currently scaling fast across the EU market.
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Cryptonow is fully EU MiCA licensed. Cryptonow was the third company in Austria, the first one in Switzerland.
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Vision is to build the future of the AML operational team with an "AI first" approach.
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Offices in Vienna (Austria) and Zug (Switzerland).
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Competitive compensation and opportunities for professional growth.
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European, Strong Team Culture.