[Hiring] Director of Knowledge Management @CURE International Children's Hospitals

Role Description

The Director of Knowledge Management is responsible for helping CURE International scale consistent, high-quality operations across its global network by ensuring that organizational knowledge, best practices, and proven ways of working are captured, standardized, and accessible.

The Director leads the development, governance, and continuous improvement of the CURE Way, CURE International’s operating manual. The CURE Way establishes standardized operating procedures and best practices across:

• Clinical care
• Hospital operations
• People operations
• Administration
• Spiritual ministry

Working closely with hospital leaders, network functional leaders, and technology teams, the Director helps identify, document, and disseminate best practices that strengthen performance across the organization.

The Director also leads the development and ongoing refinement of the New Hospital Launch Playbook, providing a structured framework that enables new hospitals to achieve operational readiness and deliver high-quality, Christ-centered care from day one.

Qualifications

• Bachelor’s degree required; Master’s degree in Knowledge Management, Organizational Development, Health Administration, Business Administration, or a related field preferred.
• Minimum of seven years of progressive leadership experience in knowledge management, organizational effectiveness, program management, operational excellence, policy development, or a related field.
• Demonstrated experience developing and managing complex operational documentation, policies, procedures, playbooks, operating manuals, or enterprise standards.
• Proven ability to lead cross-functional initiatives involving multiple stakeholders, competing priorities, and organizational change.
• Exceptional written communication skills with the ability to translate complex concepts into clear, practical, and actionable guidance.
• Christian maturity demonstrated through a personal relationship with Jesus Christ and alignment with CURE International’s Statement of Faith.

Requirements

• Lead the development, governance, and continuous improvement of the CURE Way, CURE International’s operating manual.
• Facilitate a structured process for identifying best practices with network functional leaders.
• Establish and maintain knowledge management processes that ensure policies, procedures, best practices, and standards are documented, approved, reviewed, and kept current.
• Define and maintain the knowledge governance model, including content ownership, approval authority, and review cycles.
• Own the roadmap, priorities, timeline, and execution strategy for the CURE Way initiative.
• Apply editorial and quality review to all CURE Way content.
• Partner with network functional leaders and hospital leaders to document and standardize core organizational practices.
• Support network functional leaders in translating approved best practices into clear, practical, and accessible documents.
• Establish and maintain documentation frameworks, templates, and governance processes.
• Integrate improvements identified through various initiatives into the CURE Way.
• Develop training, communication, and change management strategies that support adoption of the CURE Way.
• Lead the selection, implementation, and ongoing governance of CURE’s knowledge management platform.
• Ensure knowledge resources are organized, searchable, accessible, and usable.
• Partner with People Operations to embed the CURE Way into onboarding and performance management processes.
• Monitor platform utilization and adoption trends.
• Develop systems that capture lessons learned and best practices.
• Partner with leaders to identify emerging best practices and incorporate them into the CURE Way.
• Preserve institutional knowledge and ensure critical operational expertise is retained.
• Lead the development and ongoing refinement of the CURE New Hospital Launch Playbook.
• Support future hospital launches and major growth initiatives.

Benefits

• Join a mission-driven organization where your leadership will shape hospital operations.
• Collaborate with passionate leaders across multiple countries.
• Shape how CURE grows and preserve knowledge that transforms hospitals.
• Help launch future hospitals equipped to serve children and families.

Preferred Qualifications

• Experience in healthcare, hospital operations, international NGOs, or multi-site organizations.
• Experience implementing or managing knowledge management platforms.
• Formal training or certification in change management, organizational development, or related disciplines.
• Experience working across multiple countries and cultures in a mission-driven organization.
• French language proficiency preferred.