[Hiring] Technical Officer II, Knowledge Management & External Engagement @FHI 360

Role Description

Provides technical and administrative support for knowledge management and external visibility across large, multi-country global health projects in global health security, emergency and outbreak response, HIV, tuberculosis, malaria, polio, maternal, newborn, and child health, and health systems strengthening. Supports the development and implementation of activities that facilitate knowledge sharing and learning. Drafts high-quality technical products and audience-appropriate messaging for donor, government, partner, and project audiences. Coordinates webinars, conference submissions and presentations, technical events, and related review processes. Helps ensure technical accuracy, consistency, and adherence to donor branding and marking requirements and organizational standards. Works collaboratively with technical teams, country offices, and partners to capture, organize, synthesize, and disseminate evidence, lessons learned, best practices, and project achievements.

Qualifications

• Bachelor's Degree or its International Equivalent in Communication and Social Marketing, Economic Development, Education, Health, Nutrition, Research, Technology and Youth or Related Field.
• Typically requires 4+ years of relevant experience managing data collection and technical assistance experience.
• Prior work experience in a non-governmental organization (NGO), government agency, or private company.

Requirements

• Develops, drafts, edits, and coordinates high-quality technical and public-facing products, including reports, briefs, case studies, success stories, presentations, web content, and learning materials.
• Synthesizes technical information, evidence, project results, lessons learned, and best practices into concise, audience-appropriate products that support learning and dissemination.
• Coordinates webinars, conference submissions and materials, presentations, technical sessions, and other learning exchanges.
• Works closely with technical teams and country offices to ensure activities follow established processes, donor requirements, and organizational standards.
• Responds to requests and inquiries from technical teams, country offices, partners, and other internal and external stakeholders.
• Implements established knowledge management plans, processes, tools, and activities.
• Tracks knowledge products, events, deliverables, review status, and dissemination activities, and produces reports for review and action.
• Maintains knowledge repositories, content trackers, editorial calendars, templates, guidance, training materials, and other knowledge management resources.
• Assists with collecting, verifying, and organizing information for inclusion in client reports and technical products.
• Helps coordinate technical, editorial, branding and marking, and clearance reviews to meet client/funder and organizational requirements.
• Excellent organizational, writing, editing, analytical, and project coordination skills, with strong attention to detail.
• Ability to synthesize and interpret technical information, identify inconsistencies or gaps, and prepare clear products for varied audiences.
• Ability to manage multiple priorities, solve problems, coordinate review processes, and implement corrective action as needed.
• Must be able to read, write, and speak fluent English.
• Proficiency in French desired. Proficiency in other languages a plus.
• Photography and video production and editing skills a plus.

Benefits

• FHI 360 fosters the strength and health of its workforce through a competitive benefits package.
• Professional development and policies and programs that support a healthy work/life balance.

Travel Requirements

• 10% - 25%