[Hiring] Digital Workplace and Knowledge Management Consultant @AGORA

Role Description

The assignment will deliver a redesigned, accessible and fit-for-purpose UCO SharePoint landing page that connects staff to authoritative information and guidance, together with improved section-level and cross-section collaboration spaces. It will also strengthen staff capability to use, manage and continuously improve the platforms after the consultancy ends.

How can you make a difference? Working closely with UCO leadership, Digital Impact, communication and knowledge management focal points, section representatives and end users, the consultant will:

• Conduct a structured discovery process to understand current practices, pain points, user journeys, information flows and collaboration needs across UCO and within each section.
• Review the current SharePoint and Microsoft 365 environment, including existing sites, pages, document libraries, permissions, ownership arrangements, workflows, dashboards and staff engagement channels.
• Develop an agreed information architecture, governance model and phased implementation roadmap for the UCO digital workplace, supported by a practical project management approach covering scope, milestones, dependencies, resources, risks, issues, decisions and change control.
• Maintain complete and current project documentation, including the approved workplan, requirements register, stakeholder map and handover documentation.
• Design, configure or improve a modern UCO SharePoint landing page that provides intuitive access to staff information, policies and guidance, services, frequently used links, news, events, onboarding resources and other agreed content.
• Design or improve section-level and cross-section collaboration sites, including document libraries, metadata, views, navigation, permissions and collaboration features that support business needs.
• In collaboration with the Digital Impact team, design and implement priority automated workflows, dashboards and forms using appropriate Microsoft 365 tools, such as Power Automate, Power BI, Microsoft Lists and Forms, subject to UCO priorities and available licenses. A target of 5 workflows, forms and dashboards to be implemented based on validated requirements and priorities with the contact supervisor.
• In collaboration with the People and Culture and Staff Association teams, configure staff news and engagement tools that enable timely internal communication and participation, including content publishing roles and editorial workflows.
• Support content rationalisation, migration and tagging so that high-value content is easy to find, duplicate or obsolete content is reduced, and records are managed consistently.
• Build the capacity of designated site owners, content publishers, champions and staff through practical training, coaching, job aids and administrator documentation.
• Apply structured change management principles throughout the assignment, including stakeholder analysis, change-impact assessment, sponsor and champion engagement, communications, readiness activities, role-based learning, feedback loops, adoption monitoring and reinforcement measures.
• Run user testing, incorporate feedback, support adoption and hand over sustainable solutions with clear ownership, governance and maintenance arrangements.
• External Collaboration and Information-Sharing - Assess requirements and limitations associated with collaboration between UCO and external partners through SharePoint/Microsoft 365 and recommend and implement appropriate mechanisms for secure collaboration with approved external partners.

Qualifications

• BA university degree in information systems, knowledge management, information management, business administration, organisational design, communications, computer science or another relevant field. A first university degree combined with additional relevant professional experience may be accepted in lieu of an advanced degree.

Requirements

• At least 5 years of progressively responsible professional experience in digital workplace transformation, knowledge management, collaboration platforms, information architecture or related fields.
• Demonstrated experience designing and configuring modern SharePoint Online sites, pages, navigation, document libraries, metadata, permissions and governance.
• Demonstrated experience applying Microsoft 365 tools to real business needs, including relevant experience with Teams, Lists, Forms, Power Automate and Power BI.
• Proven experience in user research, service or user-centred design, facilitation, requirements analysis, prototyping and user acceptance testing.
• Proven experience developing and delivering role-based training, job aids and practical capacity transfer for non-technical users and site administrators.
• Demonstrated experience managing comparable digital transformation projects using practical project management methods, including work planning, risk and issue management, quality assurance, project documentation and change control.
• Demonstrated experience applying organisational change management and adoption principles to technology-enabled workplace transformation.
• Excellent written and spoken English and strong stakeholder engagement, facilitation and documentation skills.

Desirables

• Relevant Microsoft certification or equivalent demonstrated expertise in SharePoint, Power Platform or Microsoft 365.
• Experience supporting digital workplace or knowledge management assignments in the UN, international development, public sector or another complex multi-section organisation.
• Experience with content migration, records management, search optimisation, accessibility and change management.
• Experience working in Uganda or a comparable country-office environment.

Benefits

• Diverse opportunities for professional and personal development.
• Attractive compensation and benefits package.