[Hiring] Technology Solutions Analyst @Heartbeat Health

Role Description

We’re hiring a Technology Solutions Analyst based in the Eastern Time Zone (ET) to help operate and improve the technology Heartbeat’s teams use every day. You’ll work across:

• Employee support
• Identity and access
• Device management
• SaaS administration
• Enterprise systems that support our business

You’ll report directly to the VP of Cybersecurity & Enterprise IT and work closely with colleagues across technology and the business. This is a hands-on role on a small team, with broad exposure and increasing responsibility as you build experience.

We don’t expect you to arrive knowing every tool. We do expect you to learn quickly, ask thoughtful questions, and follow through. In return, you’ll work alongside experienced colleagues who will share their knowledge, explain the reasoning behind decisions, and support your development.

Qualifications

• 1+ years of professional IT experience, including help desk support, technical support, or IT administration.
• Basic familiarity with account provisioning and deprovisioning, computer setup and troubleshooting, and SaaS application configuration.
• Understanding of basic IT security concepts, including device management, access controls, multi-factor authentication, and software patching.
• Strong organizational skills with the ability to manage competing requests, prioritize tasks, follow through on responsibilities, and escalate issues when appropriate.
• Ability to clearly communicate technical information and troubleshooting steps to nontechnical colleagues in a professional and approachable manner.
• Demonstrated curiosity, willingness to learn, and ability to troubleshoot problems, seek guidance when needed, and apply feedback to continuously improve.

Requirements

• Triage and resolve employee support requests, escalating issues as needed and keeping colleagues informed through resolution.
• Troubleshoot issues across Google Workspace, Slack, Zoom, and other SaaS applications, collaborating with the technology team on more complex problems.
• Support employee onboarding and offboarding by managing account creation, permissions, group memberships, multi-factor authentication, and timely access removal.
• Assist with quarterly access reviews by gathering records, resolving outstanding questions, and documenting findings and changes.
• Manage the employee laptop lifecycle, including setup, shipping, maintenance, and recovery.
• Utilize device-management tools to maintain accurate inventory, apply configurations, and ensure devices remain current and secure.
• Support the administration of cloud-based applications, including user provisioning, license management, configuration updates, and routine system health checks.
• Assist with security-awareness initiatives, vendor reviews, and security assessments in collaboration with the technology team.
• Support adherence to company security policies and best practices.
• Identify recurring technical issues, manual processes, and opportunities to improve business systems and workflows.
• Collaborate with cross-functional teams to implement solutions that improve efficiency and the employee experience.
• Develop and maintain standard operating procedures, troubleshooting guides, runbooks, and knowledge-base articles.

Benefits

• Access to a competitive benefits package, including medical, dental, and vision coverage.
• Paid time off, paid holidays, and sick time.
• 401(k) and additional benefits designed to support you and your family.

Company Description

Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes.

• We are mission-driven: we're revolutionizing the way cardiovascular care is delivered.
• We are fast-paced & agile: we move quickly, iterate often, and value experimentation.
• We are remote-first: ownership, autonomy, and trust are at the core of how we operate.
• We care about diversity: diversity allows us to build an excellent patient experience.
• We care about each other: we are stronger together through a culture of mutual respect and active support.
• We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.