[Hiring] Community Engagement Consultant @AGORA

Role Description

UNICEF's role in planning, measuring, tracking, and reporting results for children requires the ability to gather, integrate, and share information between multiple actors. Within UNICEF's Digital Impact Division (DID), the Digital Centre of Excellence (DCOE) works with partners and stakeholders at global, regional and country levels to implement, track and provide insights on the scale up Real time Monitoring (RTM) platforms for programmatic results.

Among the Real Time Monitoring (RTM) platforms supported by DCOE, RapidPro and InForm are deployed across UNICEF country offices as tools to support programme monitoring, community engagement and data collection at scale:

• RapidPro: A UNICEF digital public good that enables country offices to design and run two-way messaging services over SMS, WhatsApp and other channels. It is used across sectors for purposes such as community feedback, behaviour change communication, service delivery monitoring and emergency communication.
• InForm: A centrally contracted mobile data collection and survey platform that allows country offices and partners to design forms, collect data online and offline, and analyse results through dashboards. It supports household surveys, facility assessments, monitoring visits and other structured data collection across programme areas.

The Digital Centre of Excellence seeks a RapidPro and InForm Community Manager to sustain an active, informed and well documented user community for both platforms. The Community Manager will:

• Manage and grow the RapidPro and InForm user community
• Maintain and expand product resources
• Support product management and evolution
• Provide ongoing user support and platform monitoring

Qualifications

• Bachelor’s degree in English, Journalism, Communications or related field
• Five years of professional experience in communication and writing for an external audience
• Experience producing detailed technical product documentation
• Education/work experience in engineering/technical fields
• Experience working with and building open-source communities
• Experience using and deploying T4D and other T4D tools

Requirements

• Outstanding writing skills in the English language with demonstrated ability for logical and analytical writing as well as ‘de-jargoning’ technical language for a wider audience
• Strong working knowledge of RapidPro and InForm and/or other digital public goods

Benefits

• Diverse opportunities for professional and personal development
• Attractive compensation and benefits package