[Hiring] Technical Support Engineer III @Zayo Group

Role Description

As a member of the Packet Core Network Commissioning team, the Technical Support Engineer III provides advanced technical engineering and support for the IP/MPLS core network. The team is focused on commissioning and implementing new technologies, network architectures, lifecycle solutions, and core network capacity, delivering high-quality and supportable engineering solutions that accelerate the evolution of the network.

• Implement, commission, and validate new technologies, network architectures, IP/MPLS core infrastructure, and network capacity to established engineering standards.
• Provide advanced technical and engineering support to Packet Architecture, Packet Engineering, and Reliability Engineering for network commissioning, implementation, lifecycle activities, and complex engineering initiatives.
• Provide ongoing technical care for the IP/MPLS core network, identifying and addressing conditions that may affect service readiness, capacity, reliability, or service delivery.
• Support network migrations and infrastructure transitions as part of broader core network commissioning and engineering activities.
• Configure, commission, validate, and troubleshoot complex IP/MPLS infrastructure and services, including routing, MPLS transport, Segment Routing over MPLS, LSPs, SDPs, Layer 2/Layer 3 services, resiliency, QoS, and traffic-engineering technologies.
• Develop and execute advanced Methods of Procedure (MOPs), maintain engineering and configuration standards, and create and update technical documentation and network designs.
• Support network software lifecycle activities, including software staging and transfer, validation, installation, upgrades, rollback planning, and troubleshooting on production network infrastructure.
• Support Network as a Service (NaaS) and software-driven network operations through automation, APIs, Linux/server environments, application infrastructure, and engineering tools.
• Diagnose and resolve complex network, hardware, software, configuration, interoperability, and system-level technical challenges.
• Provide advanced technical analysis and engineering details in support of root-cause investigations and Reason for Outage (RFO) documentation.
• Perform mandatory after-hours maintenance and network-change activities supporting commissioning, augments, upgrades, and approved network changes.

Qualifications

• Minimum of five (5) years of service-provider networking or equivalent advanced network engineering experience, with strong knowledge of IP/MPLS routing and switching.
• Computer Science, Engineering, Telecommunications, related degree, related military experience, or equivalent practical experience.
• Nokia NRS II, JNCIP, CCNP, or equivalent demonstrated service-provider networking experience.
• Advanced working knowledge of service-provider IP/MPLS networking.
• Direct hands-on experience engineering, commissioning, and troubleshooting carrier-class service-provider networks.
• Strong troubleshooting skills with demonstrated ability to isolate complex network, hardware, software, configuration, and interoperability challenges.
• Experience with network software lifecycle management.
• Working knowledge of Linux-based systems and server environments.
• Familiarity with Network as a Service (NaaS), network automation, APIs, DevOps tools and practices.
• Scripting and automation experience with Bash and Python is strongly preferred.
• Excellent written and verbal communication skills.
• Flexible and adaptable in a changing technical and operational environment.
• Strong interpersonal and collaborative skills.
• Excellent judgment and organizational skills.
• Ability to work independently and productively with minimal supervision.

Requirements

• This position is not eligible for employment-based visa sponsorship.
• The estimated base pay range for this role is $23.41 - $36.00 USD / hour.

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave