[Hiring] Systems Technician @Integris

Role Description

The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal.

The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs.

This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role.

This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations.

• Demonstrates a strong passion for artificial intelligence and emerging technologies.
• Excited about AI and curious about how tools such as Microsoft Copilot and other emerging technologies can make IT support smarter, faster, and more effective.

Qualifications

• Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience).
• Valid driver’s license.
• Entry-level certifications are preferred, including but not limited to:
  • CompTIA Network+
  • Microsoft Fundamentals certifications
  • Google IT Support Professional Certificate
  • CompTIA A+

Requirements

• 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles.
• Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology.
• Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality.
• Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred.
• Administration and troubleshooting of Windows workstation environments.
• Basic Microsoft 365 administration and end-user support.
• Basic Active Directory and Microsoft Entra ID user administration.
• Basic understanding of Azure cloud concepts and Microsoft cloud services.
• Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting.
• Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms.
• Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies.
• Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies.
• Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment.
• Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information.
• Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions.
• Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes.

Benefits

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Minimum 4 Weeks of Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Paid Time Off for Volunteering
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program

Company Description

At Integris, we value our team members and offer comprehensive benefits. Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that’s scaling nationally, investing in vertical expertise, and building for better.

Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.