[Hiring] Implementation Technician @Diligent Robotics

Role Description

The Implementation Technician helps launch Moxi robots at new hospitals by:

• Testing Moxi robots from start to finish on real hospital routes, and reporting clear, accurate feedback to our engineers.
• Training clinical and non-clinical hospital staff on how to work with Moxi robots, and introducing Moxi to hospital leaders.
• Monitoring and assisting robots safely as they move through busy hospital hallways during our implementation phase.
• Answering questions from hospital staff and, occasionally, patients and visitors about the robot.
• Helping prepare robots and sites: receiving and packing robots, setting up request stations, and labeling maps in our software.
• Collecting data that helps engineers fix door and elevator issues.
• Keeping training materials and team resources up to date.
• Flagging issues early and supporting Specialists and Engineers wherever needed.

Qualifications

• Customer service experience; you’re friendly, patient and calm when things get hectic.
• Clear communication in person, by phone and over chat.
• Strong organization; you can keep several tasks moving at once.
• Independence; you learn quickly, ask good questions and make sound decisions on your own.
• Collaborative team player; able to work closely with the team and leads while still being able to anticipate needs or take initiative to support progress.
• Comfort with technology and curiosity about how things work.
• Healthcare or hospital experience is a plus, not a requirement.

Requirements

• High school diploma or GED.
• Ability to travel across the U.S., up to 70%.
• A flexible schedule, including some nights, weekends and holidays, and before- or after-hours on-call support during launches.
• Valid US driver’s license.
• Ability to stand and walk for extended periods across large hospital campuses, and to lift up to 40 lbs.
• Ability to meet and maintain hospital vendor credentialing (e.g., drug screen, immunizations, background check).