[Hiring] Sr. Help Desk Analyst @US Signal

Role Description

US Signal is looking for a Sr. Help Desk Analyst who combines strong technical troubleshooting skills with genuine care for the people they support. You will be the friendly, capable voice on the other end of the ticket, and the go-to resource for our Help Desk Analysts when issues need an extra level of expertise.

In this role, you will keep our employees productive by supporting their computers, mobile devices, and peripherals, while also partnering with our System Administrators on Active Directory, Microsoft Exchange, Veeam Backup and Replication, and other enterprise systems. If you enjoy solving problems, helping people, and being part of a team that takes IT seriously without taking itself too seriously, we would like to meet you.

What you'll do

• Support end users by phone, email, and ticketing system for PCs, mobile devices, phones, and printers, and serve as an escalation point for our Help Desk Analysts.
• Handle user administration in Active Directory, VPN, Microsoft 365, and Exchange.
• Configure and deploy laptops (PC and Mac) for new hires, manage our cell phone plans and devices, and guide new employees through our core IT systems.
• Collaborate with System Administrators to escalate technical issues and support enterprise applications.
• Manage inventory, including receiving shipments and keeping our asset tracking system current.

Qualifications

• 4+ Years Experience desktop configuration and support of MS applications, including Windows, Office, Outlook, anti-virus software, PC backup software, and other vendor supplied applications and tools.
• Experience with desktop imaging, inventory, and reporting tools.
• Experience supporting file servers and printers in a Microsoft Active Directory infrastructure.
• Understanding of Networking/Security technologies (Ethernet, routers, switches, firewalls, VPN, etc.).
• Education: Associates Degree or 2+ Years Professional Experience in Information Security or Computer Science.

Requirements

• Problem Solving, Strategic Thinking.
• Customer Focus, Service Orientation.
• Integrity, Communication, Trustworthiness.

Benefits

• Generous paid time off policy, including vacation, and 10 paid holidays.
• Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care.
• 401(k) retirement plan with a generous contribution.
• Group Term Life Insurance covered 100% by employer.
• Wellness incentive to promote overall employee well-being.
• Paid volunteer time.
• Business casual dress code.