[Hiring] ServiceNow Platform Administrator @ASM Research

Role Description

The role of a ServiceNow Platform Administrator involves managing and maintaining the ServiceNow platform to ensure its optimal performance and alignment with organizational needs. This includes:

• System upgrades
• User provisioning
• Reporting
• Problem resolution
• Managing access controls and user permissions

• Tier 1 support of ServiceNow Platform Incidents, identifying issues and further troubleshooting efforts
• Collaborate with stakeholders to address system problems
• Serve as the backup to respond to user requests for system needs and upgrades or handle requests that are more complex
• Troubleshoot and resolve complex problems in an efficient manner with little to no supervision
• Troubleshoot integration issues such as system/service accounts, APIs, User Management Certs, etc.
• Manage Dashboards and reports to provide insights into platform usage, license allocations, and performance
• Support data-driven decision making

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience
• 4-6 years of experience in information technology, systems administration or other IT related field
• ServiceNow Certified System Administrator (CSA) Required and other relevant certifications are optional

Requirements

• Extensive experience reviewing various system log files
• HIWAVE management
• Proficiency in ServiceNow administration and development
• Knowledge of scripting languages like JavaScript, HTML, and CSS
• Strong analytical skills to diagnose and resolve technical issues
• Ability to communicate effectively with technical and non-technical stakeholders
• Prior experience in IT Service Management (ITSM)

Benefits

• Compensation ranges for ASM Research positions vary depending on multiple factors including location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience
• The compensation displayed for this role is a general guideline based on these factors and is unique to each role
• Monetary compensation is one component of ASM's overall compensation and benefits package for employees

Company Description

• It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions
• We affirm our commitment to these fundamental policies
• All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age
• All decisions on employment are made to abide by the principle of equal employment