[Hiring] ServiceNow Intern @Grow Financial Federal Credit Union

Role Description

Under close supervision, the ServiceNow Intern will assist the Service Delivery team in supporting, maintaining, and enhancing the ServiceNow platform. This role provides hands-on exposure to IT Service Management (ITSM) processes, workflow automation, platform configuration, reporting, the Agile methodology, and documentation. The intern will support activities such as:

• Ticket lifecycle management
• Basic configuration tasks
• Testing
• Data validation
• Procedural and process documentation

Internship to start Spring 2027. Competitive pay starting at $20/hr. Must be enrolled at University of South Florida, University of Tampa, or University of South Carolina to qualify for a Grow Financial internship. Start date: Staggered start Tuesday January 26th, 2027 & Wednesday January 27th, 2027. New Hire Orientation: Friday January 29th, 2027.

We do not interview or hire students in F-1 or J-1 status and will not sponsor them for work visas.

Qualifications

• Must be currently enrolled as a student pursuing a degree in Information Systems, Information Technology, Computer Science, or a related field at the University of South Florida, University of Tampa, or University of South Carolina.
• Interest in IT Service Management (ITSM), workflow automation, and enterprise platforms.
• Familiarity with ServiceNow concepts (IT support incidents and requests, change requests, and network fundamentals are preferred).
• Basic understanding of IT support processes and service delivery concepts.
• Strong attention to detail and ability to communicate timely, clearly, and to work collaboratively in a team environment.
• A strong willingness to learn and demonstrate in practice new IT concepts.

Requirements

• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone and/or video conference equipment and software.
• Use of computers requires repetitive keystrokes.

Work Environment

• This role is fully remote, with the option to work from our HQ or retail locations.
• Hands-on tasks may include authoring or assisting with departmental and system documentation.
• Must be able and willing to collaborate on camera via Microsoft Teams and Cisco WebEx.
• Standard Business hours are 8:00am-5:00pm, Monday-Friday.
• Requires a minimum of 20hrs/week.
• Interns will have flexibility around school schedules. Please note schedule will not exceed 29hrs/week.

Benefits

• An Equal Opportunity Employer Minorities/Females/Veteran/Disabled