[Hiring] Service Desk Technician @Claranet

Role Description

Right now, we are looking for a Service Desk Technician 24*7 to integrate our internal team.

• Proceeds to troubleshoot, control and monitor software and hardware in our Desktop Management environments.
• Implements requests for user account changes in Windows domain Active Directory and email management systems.
• Resolves micro informatics issues remotely.
• Diagnosis of problems occurring in the network and in systems or operating faults.

Qualifications

• Minimum 12th grade level.
• Fluency in Portuguese.
• Fluency in English.
• Fluency in Spanish (mandatory).
• Experience in Windows operating systems and MacOS (troubleshooting & installation).
• Experience in Office 365 management (users, mailboxes, distribution lists, licensing, policies, etc).
• Experience in Microsoft Office application environments (troubleshooting & installation).
• Management of users and groups in Active Directory.
• Access and permissions management in Microsoft Fileshare.
• Hardware and peripherals (Troubleshooting, software and hardware installation).
• Knowledge of networking troubleshooting and configuration (valued).
• Experience in managing CMDB assets.
• Comptia Certification/ITIL (preferable).
• Remote access tools knowledge / ITSM tools.
• Availability for 24x7 shifts.

Requirements

• ITIL awareness and practice (We value certifications).
• Fluency in Spanish or other languages.
• Dynamism and initiative.
• High sense of responsibility.
• Ability to analyse and solve problems.
• Ability to prioritise tasks based on importance and urgency.
• Easy interpersonal relationship and team spirit.

Benefits

• Regular professional development.
• Health insurance, with family package.
• Office facilities for meals and snacks.
• Regular team building programs.
• Friendly workplace.

Company Description

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen! Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together. If you share our vision, join us!