[Hiring] Applications Support Analyst @Ethikos

Role Description

Would you like to join an Oracle project at a particularly exciting stage — contributing to its implementation and evolution, and then becoming a key member of the team supporting the platform long term? We are looking for an Applications Support Analyst to join an established international industrial company currently undergoing an important transformation of its enterprise applications landscape.

You will join the organisation during the implementation of a new version of Oracle, contributing your functional expertise, supporting the project and helping connect business needs with technology. Once the implementation phase is completed, you will remain part of the Enterprise Applications team, ensuring the smooth operation of Oracle Fusion Cloud, supporting internal users and contributing to the continuous improvement and evolution of the platform.

This is a permanent, home-based position from anywhere in Spain or Portugal, working in an international environment with colleagues, users and partners across different countries.

Your mission will be to ensure that enterprise applications operate smoothly and reliably, providing high-quality support to internal users and acting as a bridge between business stakeholders, technical teams and external support partners.

• Investigating, analysing and resolving incidents and requests related to enterprise applications, applying strong problem-solving and root-cause analysis skills.
• Providing functional support across Oracle Fusion Cloud applications.
• Collaborating with internal teams and external support partners to ensure incidents and problems are addressed promptly.
• Managing escalations and following issues through to resolution.
• Working in line with established SLAs, while understanding business priorities and urgency.
• Proactively identifying opportunities to improve system performance, stability and user experience.
• Working closely with stakeholders to understand their needs and translate business requirements into effective solutions.
• Contributing to Oracle implementation and enhancement projects, providing functional support and expertise when required.
• Maintaining and administering Oracle Fusion security roles and Data Access Sets, ensuring appropriate user access and compliance with business requirements.
• Creating and maintaining support documentation to enable effective service delivery and knowledge sharing.

Qualifications

• At least 2 years of experience as an Application Support Analyst, Implementation Consultant or in a similar role involving direct interaction with end users.
• At least 2 years of experience with Oracle Fusion Cloud; alternatively, at least 1 year of Oracle Fusion Cloud experience combined with previous hands-on experience with Oracle E-Business Suite (EBS).
• Experience working across multiple Oracle modules, whether in implementation, consulting or application support.
• Professional proficiency in both English and Spanish, as you will interact regularly with international users and teams.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
• Good communication and interpersonal skills, with the ability to engage effectively with people at different levels of the organisation.
• The ability to manage multiple priorities and adapt to changing business requirements.
• A high level of autonomy, ownership and personal accountability.
• A results-driven mindset and commitment to delivering a high-quality service.

Requirements

• Knowledge or experience with BI Publisher, SQL or Oracle Integration Cloud (OIC) would be an advantage, although it is not essential.
• Experience with any of the following Oracle Fusion modules would also be particularly valuable: Procurement (PO), Order Management (OM), Manufacturing.

Benefits

• Home-based position from anywhere in Spain or Portugal.
• International working environment.
• Strong focus on Oracle Fusion Cloud.
• Involvement in implementation, followed by long-term support and evolution.
• Direct interaction with business stakeholders, IT teams and specialist partners.
• Permanent role within the Enterprise Applications team.