[Hiring] Senior ICT Technician @Nabu Casa

Role Description

We are looking for a Senior ICT Technician to own internal IT at Nabu Casa. You will make sure our people, spread across the world and working on macOS, Windows and Linux, have secure, reliable computers, accounts and tools, and you will work with our Cloud engineering team to keep our server landscape secure and well maintained. You will be our only IT specialist, so automation and good documentation will be your best friends.

• Help colleagues set up their computers, make sure devices follow our security policy, and solve day-to-day IT issues across macOS, Windows and Linux.
• Run identity and access: Google Workspace, SSO, MFA and password management, so people have the right access on day one and lose it on their last day.
• Maintain the internal systems and software we provide to our employees.
• Secure and maintain our server landscape together with the Cloud engineering team, including Linux administration and firewall configuration.
• Automate provisioning, configuration, patching and offboarding with Ansible and scripting.
• Own the configuration, licences and costs of our internal tools, such as Slack, Google Workspace and Jira.
• Define and maintain our internal security baseline, run access reviews, and keep us aligned with GDPR and relevant security frameworks.
• Respond to internal security incidents and lead the follow-up.
• Document our systems, runbooks and self-service guides in the handbook, so colleagues can solve common issues themselves.

Qualifications

• Several years of experience in IT administration or systems administration, ideally supporting a remote or distributed team.
• Hands-on experience with Ansible for configuration management and automation.
• Strong Linux administration skills, including firewall configuration.
• Experience supporting users across macOS, Windows and Linux.
• Experience administering Google Workspace, SSO, MFA and password management tools.
• Solid understanding of endpoint and identity security.
• Scripting skills for automation, for example Bash or Python.
• Clear written communication in English and the patience to help colleagues with different levels of technical knowledge.
• The ability to work independently, prioritise and stay calm when things go wrong.

Requirements

• Experience with infrastructure as code and orchestration tools such as Terraform or Nomad.
• Working knowledge of GDPR and security frameworks.
• Experience managing SaaS vendors, licences and renewals.
• Experience with device management (MDM) tools.
• Familiarity with Home Assistant or the open-source smart home world.

Benefits

• Five weeks (twenty-five days) of paid time off.
• Fourteen days of paid sick leave if your country/laws treat them as unpaid.
• Six weeks of paid and six weeks of unpaid parental leave to be used in the first year after birth. We will provide the missing days if your country/laws do not provide such compensation.
• A budget for your work hardware once you start. After three years, you may keep this equipment for personal use.
• An annual smart home budget to ensure you keep up-to-date with the latest smart homes offer.
• An annual education budget to help you grow and stay on top of your game.
• A yearly performance bonus based on the company performance.
• A 50% contribution to your internet connection fee at your home workspace.
• One day every two weeks to work on your personal projects.
• If you are currently working on Home Assistant-related side projects, you can spend work time maintaining them.