[Hiring] Regional Field Technician @Verra Mobility

Role Description

The primary role of the Regional Field Technician is to facilitate the service and implementation of PARCS hardware and software and provide ongoing direct support for multiple customers in Michigan and northern Indiana. An essential component of this role is the ability to troubleshoot technical problems related to software, hardware, OS, network, database, etc. and perform the necessary service actions required to correct said technical problem.

• Assist T2 Sales and Sales Engineers with technical requirements and hardware implementation plans for PARCS installations.
• Develop and oversee test plans to confirm hardware and software performance in accordance with contractual obligations.
• Document test results and perform required onsite installation, commissioning, and relevant service tasks.
• Develop and maintain support documentation and training for effective knowledge transfer to T2 staff and customers regarding T2 PARCS products.

Qualifications

• 3-10 years’ experience as a service technician in the Manufacturing/Security/Electronics/Parking or Transportation industry.
• Experience in software/firmware environment preferred.

Requirements

• Primary responsibility is service and support of existing customers, including troubleshooting system issues, break-fix repairs, network diagnostics, RMA processing, vehicle inventory management, preventative maintenance, work order submissions, report submissions, and customer relationship management.
• On-call rotation for potential emergency after-hours service.
• Configure solution for staging and acceptance testing; assist in project solution testing and customer approval.
• Work closely with Sales Engineers and Project Managers to understand all project deliverables and system designs.
• Perform installation and implementation tasks as required by project scope.
• Provide onsite hardware installation and support, inspecting on-site activities of 3rd parties and providing appropriate guidance.
• Provide high-quality onsite and remote technical support and troubleshooting assistance for T2 and 3rd party software and hardware.
• Develop and maintain documentation for installation and support of T2 PARCS software and hardware.
• Maintain expertise in T2 PARCS software and supported hardware; research and evaluate competitive solutions.
• Maintain information technology skills including familiarity with computer hardware, operating systems, databases, scripts, firewalls, networking, communication methods, etc.
• Maintain a professional and appropriate appearance and demeanor when working with customers and partners.

Benefits

• None specified.

Company Description

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.