[Hiring] Technician, Technical Field Services @JPW Industries

Role Description

As our Technical Field Sales Technician, you will work from a home base anywhere in the United States (Eastern US preferred), partnering with our service, sales, and product team to help customers choose, install, and get the most out of their equipment.

This is a hands-on role with real ownership. You will own:

• Machine Setup and Commissioning: The installs you are assigned, from site check to commissioning to a proven part the customer signs off on.
• The Technical Side of the Sale: Demos, applications reviews, and site preparedness evaluations that give customers confidence to buy, and our sales team confidence to sell.
• Customer Capability: Training that turns a new machine owner into a confident, productive operator.
• The Voice of the Field: What you see on customer floors goes straight back to Engineering and Sales to make our products and service better.

How You'll Spend Your Time:

• Install. Prove. Repair:
  • Install, commission, and troubleshoot water jets, lasers, press brakes, and CNC machining equipment at customer sites.
  • Set up, program, and run machines to prove out performance.
  • Troubleshoot electrical, hydraulic, pneumatic, and control systems using schematics, manuals, and diagnostic tools, and handle the occasional after-hours emergency.
• Partner. Support. Grow:
  • Join Sales on demos, applications reviews, and pre-sale site evaluations.
  • Confirm power, air, and footprint requirements with customers before the machine ships.
  • Grow service revenue through installs, training, and maintenance engagements.
  • Help customers by phone or video to solve problems fast and keep downtime low.
• Train. Teach. Improve:
  • Lead in-person and virtual training for customers, ASCs, and Baileigh technicians.
  • Write clear service reports and feed field insights back to Engineering, Sales, and Customer Service.

Qualifications

• Technical degree, certificate, or apprenticeship in CNC machining, machine tool technology, or electrical, mechanical, or industrial technology, or equivalent hands-on experience.
• NIMS credentials or OEM control training (Fanuc, Siemens, Haas, or similar) are a plus.
• 5+ years of hands-on CNC machining at an advanced level, including setup, programming, and operation.
• Direct experience running and maintaining equipment such as fiber or CO2 lasers, water jets, CNC press brakes, CNC plasma, and CNC mills or lathes.
• Comfortable writing and editing G-code at the machine, working with conversational and CAM programming, and moving between common CNC controls.
• 3+ years traveling to customer sites to install and set up equipment, train operators, and troubleshoot and repair industrial machinery.
• Strong grasp of electrical circuits, pneumatics, and hydraulics, and the ability to diagnose problems with schematics and meters.
• A patient, clear teacher who is as comfortable with a plant manager as with a first-week operator.
• Organized and self-motivated, able to manage a remote schedule and changing travel assignments.
• This is a home-based role open anywhere in the United States, with 40-50% domestic travel, including overnight stays.

Benefits

• Competitive Pay + Annual Bonuses
• Comprehensive Benefits: Medical, dental, vision, life insurance, disability, telehealth, and more from Day 1
• Retirement Plans & Employer Contributions
• Generous PTO + Paid Holidays
• Career Development & Learning Opportunities
• Team Member Appreciation Events
• A Culture That Values Integrity, Teamwork & Innovation

Company Description

At JPW Industries, we don't just build products, we build careers!

We are more than just a workplace. We are a community of innovators, problem-solvers, and game-changers.